Tagged: ,

Viewing 12 posts - 1 through 12 (of 12 total)
  • Author
    Posts
  • October 14, 2020 at 10:54 am #1252733
    JKManagement

    Hello support team,

    the slider no longer works on our homepage. It is the full width slider on the start page.

    The Masonry Gallery is also no longer visible on some subpages. Please help!

    October 14, 2020 at 10:58 am #1252737
    JKManagement

    Now i’ve seen, that also the Logo/Partner element and the does not work anymore…

    October 14, 2020 at 11:02 am #1252738
    JKManagement

    And also Backrground-Images in Color Sections do not work.

    In the backend, all images an galleries are displayed correctly.

    October 15, 2020 at 2:17 pm #1253021
    JKManagement

    Hello support team!
    More than 24 hours have now passed and unfortunately I have not yet received an answer.

    I would be happy to receive help here.

    October 16, 2020 at 4:43 am #1253134
    Rikard

    Hi JKManagement,

    First off, could you try updating the theme to the latest version (4.7.6.4) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update. If not then please post admin WordPress login details in private so that we can have a closer look at your site.

    Best regards,
    Rikard

    October 16, 2020 at 8:08 am #1253187
    JKManagement

    Thanks for your reply. That did not work. Please find the login details in private section.

    October 20, 2020 at 8:51 am #1254270
    JKManagement

    Good Morning,
    unfortunately four days have passed again and the site is still not working properly. I would be very happy if I could get help here.

    October 20, 2020 at 9:00 pm #1254443
    Victoria

    Hi!

    The slider is there now. Please check.

    Regards,
    Victoria

    October 21, 2020 at 8:10 am #1254576
    JKManagement

    Hi Victoria,

    thank you very much. Can you tell me, what was wrong? I have the same problem on another Site, too and want to fix it myself.

    Thanks

    October 22, 2020 at 6:29 pm #1255034
    Victoria

    Hi JKManagement,

    You need to go to the LocoTranlsate settings and change the setting for the media gallery to the disabled.

    If you need further assistance please let us know.
    Best regards,
    Victoria

    October 23, 2020 at 7:54 am #1255167
    JKManagement

    Oh so easy? Thank you very much!

    October 24, 2020 at 7:58 am #1255396
    Rikard

    Hi,

    Thanks for the update, please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

  • Author
    Posts
Viewing 12 posts - 1 through 12 (of 12 total)
  • You must be logged in to reply to this topic.