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Dear Support,
My site is having trouble loading under 6 seconds.
Is this an issue with Enfold not being compatible with my issues?
Thank you,
Hey lucky19,
Try to do some things mentioned on this article: https://kriesi.at/archives/scoring-100-100-in-google-pagespeed-insights-gtmetrix-pagespeed-and-yslow
Maybe it can help speed things up.Best regards,
NikkoSorry about that. I should have been more thorough in my question. I have been trying various suggested fixes on this client’s site and only some have made a difference. But not enough. But there is another issue here: more importantly, there is an issue with updating Enfold.
I’ve tried to update to the latest Enfold several times and it crashes the site every time. Is this a known problem? I’ve seen others posting various issues with the new update.
I even tried doing an update on a separate staging site and the same thing–entire site goes white screen.Please advise.
Hi lucky19,
I have tested your site using Pingdom and I get a very high wait time (see screenshot and result page in private content).
Your site loaded about 4s and the wait time is almost 3s, so the issue is more of TTFB or time to first byte.
It’s kinda long topic but please check the following articles so you can find more information regarding it:
– https://kinsta.com/blog/ttfb/
– http://www.lbswebsoft.com/blog/optimize-ttfb-improve-websites-page-load-times/
– https://blog.uptrends.com/web-performance/6-ways-to-reduce-time-to-first-byte-ttfb/
Hope this helps.Best regards,
NikkoOk thank you for this. I’ll check it out. But does this address the issue with Enfold crashing the site every time I try to update it as well?
Hi lucky19,
No, and I apologize to have missed answering that question.
The best way to know what’s causing the crash is to enable debugging: https://wordpress.org/support/article/debugging-in-wordpress/// Enable WP_DEBUG mode define( 'WP_DEBUG', true ); // Enable Debug logging to the /wp-content/debug.log file define( 'WP_DEBUG_LOG', true ); // Disable display of errors and warnings define( 'WP_DEBUG_DISPLAY', false );And when it crashes check for the debug.log file and you’ll most likely find the reason for crashing.
Best regards,
Nikko
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