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  • May 9, 2018 at 7:42 pm #954125
    1lizcollins

    Hi there,

    Excellent theme – thank you so much! I’ve noticed recently that my site’s header shows extra adding at the top of the page, and that my full-width images which are placed below the header are somewhat occluded as well. Can you help? I’ve looked at my css customizations and can’t find anything that would cause this. Thanks in advance!

    • This topic was modified 6 years, 6 months ago by 1lizcollins.
    May 10, 2018 at 6:47 pm #954761
    Nikko

    Hey 1lizcollins,

    Thanks for giving us admin access.
    I have checked it and I think you have header.php in your child theme though I can’t be sure since Appearance > Editor isn’t available, if you have header.php please try to update it since there are a lot of updates done on that file and consider updating it also on your child theme, make sure to have a backup though just in case.
    If that doesn’t help, please give us ftp access, so we can try to check on the child theme further.

    Best regards,
    Nikko

    June 9, 2018 at 2:37 am #970243
    1lizcollins

    Thanks Nikko, and pardon my slow response. I updated both header.php files (core and child) and you were right – there were lots of updates I didn’t have. Unfortunately, this didn’t fix my issue. FTP & login info are below – can you help? Thanks in advance!

    June 10, 2018 at 6:14 am #970604
    Rikard

    Hi,

    Thanks for that. Could you try updating the theme to the latest version (4.4.1) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update

    Best regards,
    Rikard

    October 1, 2018 at 7:30 pm #1016726
    1lizcollins

    Sorry for the delay on my end. I have updated the theme multiple times, and it hasn’t helped. What else can we try?

    October 2, 2018 at 6:01 am #1016874
    Rikard

    Hi,

    Thanks for the update, though you are still running 4.1.2 and the latest version is 4.4.1. Please note that you might have to delete the old version before you upload the new one in order for it to install properly.

    Best regards,
    Rikard

    October 2, 2018 at 5:37 pm #1017162
    1lizcollins

    Ah, I see that the updates have not been working. I deleted Enfold and reinstalled the newest version (4.4.1), but the issue persists. What else can be done?

    October 3, 2018 at 4:50 am #1017327
    Rikard

    Hi,

    Thanks for the update. I think there is still something in your header.php in the child theme which should not be there since the old mobile menu is still showing. What exactly are you adding to that file? If you are not adding anything then please try to delete that file completely. You could also try to hide the old elements using this in Quick CSS:

    #advanced_menu_toggle, #advanced_menu_hide {
  display:none !important;
}

    Best regards,
    Rikard

    October 3, 2018 at 11:26 pm #1017630
    1lizcollins

    There are necessary things that header.php file. Some were fixes from folks at Kreisi, and I wrote one section to customize header images for certain categories of blog posts and pages. I’m pasting the full contents below for your review. And I’ve added that code to quick css.

    October 3, 2018 at 11:28 pm #1017631
    1lizcollins

    On second glance, that bit of code you provided seems to have fixed the issue with the site’s header. Thank you! I would still love your help looking at that header file in case there’s old code that needs to be removed. Thanks.

    October 6, 2018 at 4:30 pm #1018516
    Nikko

    Hi 1lizcollins,

    I think your header.php is the same as the current header.php which we have except for some customization you have done which I don’t see any issues.
    If everything is working fine and don’t have any error then it means it’s already good :)
    Just feel free to post if you need further assistance.

    Best regards,
    Nikko

    January 7, 2019 at 11:53 pm #1051088
    1lizcollins

    Hi Nikko,

    It seems that padding disappeared only for a short time, and it’s back again. Can you help? Links below

    January 8, 2019 at 12:09 am #1051093
    neli666

    sorry to be out of topic but how do you actually start your own topic. im having trouble with previewing my changes , shows differntly on preview differently when im loged in as admin and diferently when im not loged in at all. Can you please guide me, i dont see a start a topic button anywhere. i have a purchase code

    January 8, 2019 at 10:59 am #1051317
    Nikko

    Hi 1lizcollins,

    I can’t seem to see the padding on my end that you mentioned.
    Can you give us a screenshot? you can post it in https://imgur.com/ or any online image sharing sites then post the link here (or in private content).
    Also if there’s a specific browser your using?

    Best regards,
    Nikko

    January 8, 2019 at 11:01 am #1051319
    Nikko

    Hi neli666,

    Go to https://kriesi.at/support/ and you should see a list of themes, click on Enfold or you can just click on this link: https://kriesi.at/support/forum/enfold/
    And go to the bottom, you should see the form to create a new topic there :)

    Best regards,
    Nikko

    January 8, 2019 at 4:35 pm #1051433
    1lizcollins

    Link below, and I’ve placed an arrow that points to the issue. This padding is better described as the header of the site overlapping/obscuring the full-width image placed at the top of each page. I see it in Firefox, Chrome & Safari, and I don’t have IE or else I would test it there.

    January 9, 2019 at 9:47 am #1051667
    Nikko

    Hi 1lizcollins,

    This is caused by this css code:

    .html_header_top.html_header_sticky #top #wrap_all #main {
    padding-top: 200px;
}

    just replace it with this css code:

    .html_header_top.html_header_sticky #top #wrap_all #main {
    padding-top: 220px;
}

    Hope it helps.

    Best regards,
    Nikko

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