Viewing 9 posts - 1 through 9 (of 9 total)
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  • December 7, 2018 at 9:06 pm #1042206
    Amajjika

    Hi there,

    We are having issues with our website being stuck in Maintenance mode.
    We could not log in to disable the plugin normally – so we disabled the plugin via ftp – then cleared caches to refresh the site.
    But the issue has not been fixed – only cleared.

    We checked the error log and found the following issue crop up in our Woo Commerce Debug:

    2018-12-05T04:50:30+00:00 CRITICAL Uncaught Error: Class 'av_privacy_class' not found in /home/l******k/public_html/sydney/wp-content/themes/enfold/includes/admin/register-admin-options.php:879
Stack trace:
#0 /home/l******k/public_html/sydney/wp-content/themes/enfold/framework/php/class-superobject.php(198): include()
#1 /home/l******k/public_html/sydney/wp-content/themes/enfold/framework/php/class-superobject.php(146): avia_superobject->_create_option_arrays()
#2 /home/l******k/public_html/sydney/wp-content/themes/enfold/framework/avia_framework.php(97): avia_superobject->init()
#3 /home/l******k/public_html/sydney/wp-content/themes/enfold/functions.php(141): require_once('/home/l******k/...')
#4 /home/l******k/public_html/sydney/wp-settings.php(426): include('/home/l*******k/...')
#5 /home/l******k/public_html/sydney/wp-config.php(80): require_once('/home/l*******k/...')
#6 /home/l******k/public_html/sydney/wp-load.php(37): require_once('/home/l*******k/...')
#7 /home/l******k/public_html/sydney/wp-blog-header.php(13): require_once('/home/lily in /home/******k/public_html/sydney/wp-content/themes/enfold/includes/admin/register-admin-options.php on line 879

    ******
    I jhhave not yet updated to wordpress 5.0. I did try to manually update the siote during the week, but that gave me a White Screen of Death. So I reverted to the older version of the theme.

    Can you investigate and advise as to best practice.
    This is our busiest time of year…so we need our site to be up 24/7.
    Many thanks

    December 7, 2018 at 11:55 pm #1042249
    michaelH

    Hi Amajjika

    I am only a participant here as well but I got some questions coming up while reading your post:
    a) Since when has the website been stuck in maintenance mode?
    b) Which plugin are you referring to?
    c) Which PHP version is the server running on?
    d) Which Enfold version are you using? 4.5.1?
    e) Are you using a child theme?

    Without any detailed information it will not be possible for anybody here to help you.

    Best,
    Michael

    December 8, 2018 at 12:02 am #1042252
    Amajjika

    HI Michael,,

    I have renamed the plugin via FTP and cleared the cache which has the site back online.
    But the issue has not been fixed – just papered over for now.

    a) It had been down for approx 24 hours.
    b) minimal coming soon maintenance mode
    c) 7.0
    d) 4.4.1 – I tried updating to 4.5 last week and it took down the site – so I reverted. Also running WordPress 4.8.1 – want to wait for the kinks to be ironed out before updating to 5.0
    e) Not using a child theme.

    Cheers

    December 8, 2018 at 12:15 am #1042257
    michaelH

    Hi Amajjika

    In your case I am guessing the combination of Enfold 4.4.1 and WordPress 4.8.1 (both outdated) may cause these error messages.
    Why has the website been down for about 24 hours? Did you update or change anything and it happened afterwards?

    Best
    Michael

    December 8, 2018 at 8:36 am #1042390
    Rikard

    Hi Amajjika,

    Could you post a link to your site so that we can have a closer look please?

    Best regards,
    Rikard

    December 9, 2018 at 6:10 am #1042663
    Amajjika

    Hi Rikard,

    Here is a lnk to the site:

    Home

    Thank you for taking the time to look at this.
    Regards

    December 9, 2018 at 1:12 pm #1042720
    Rikard

    Hi,

    Thanks for that, though the site is loading fine on my end and there is no maintenance mode. Maybe I’m missing something here?

    Best regards,
    Rikard

    January 10, 2019 at 2:27 am #1052151
    IngeniumCanada

    I had the same problem, here is a solution (post #1052149 )

    Upgrade Enfold 4.5.2 – Fatal Error – Class 'av_privacy_class' not found line 879

    Cheers!

    January 10, 2019 at 6:32 pm #1052424
    Victoria

    Hi Amajjika,

    Did you manage to get it working? The website seems to be working now.


    @IngeniumCanada     Thank you for your input.

    Best regards,
    Victoria

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