Viewing 13 posts - 1 through 13 (of 13 total)
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    Posts
  • September 5, 2022 at 11:44 am #1363897
    lisaantoniaa

    Dear all,

    i am not able to edit sites on wordpress anymore. Whenever i click on editing, i get the following message: Es gab einen kritischen Fehler auf deiner Website. Bitte überprüfe den Posteingang deiner Website-Administrator-E-Mail-Adresse für weitere Anweisungen.

    Can you please help me to get access to editing again?

    Thank you!
    Best regards,
    Lisa Schunke

    September 5, 2022 at 12:34 pm #1363903
    Yigit

    Hey Lisa,

    Thanks for contacting us!

    Could you please post a link to your website and FTP logins here privately as well? :)

    Cheers!
    Yigit

    September 5, 2022 at 2:15 pm #1363921
    lisaantoniaa

    here are the further information:

    September 5, 2022 at 2:51 pm #1363927
    Yigit

    Hi,

    FTP logins are not working for me. Could you please check them once again?

    Best regards,
    Yigit

    September 5, 2022 at 2:56 pm #1363929
    lisaantoniaa

    oh you are right. Sorry! the server name is sa7.serverdomain.org instead of the old one.

    September 5, 2022 at 4:46 pm #1363949
    Rikard

    Hi,

    Thanks for that. First of all, could you try updating the theme to the latest version (5.1.2) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.

    Best regards,
    Rikard

    September 6, 2022 at 8:03 pm #1364124
    lisaantoniaa

    Hi,

    I updated the enfold theme. I am using the health check plugin and switched from the enfold child theme to the enfold theme.
    But still, I am not able to edit pages.
    Can you check again?

    And my second question is, how do I update the enfold child theme as well? where do I have to but the new version of the enfold folder? Or does the enfold child theme uses the enfold theme and there how also uses the updated version?

    Best regards,
    Lisa

    September 6, 2022 at 8:32 pm #1364131
    Rikard

    Hi,

    Thanks for the update. It doesn’t seem possible to login to WordPress, it only redirects to your coming soon page. How can we access the backend of your site?

    Best regards,
    Rikard

    September 7, 2022 at 10:33 am #1364176
    lisaantoniaa

    Hi,

    i changed the login credentials now you should be able to access the backend.

    September 7, 2022 at 5:29 pm #1364226
    Rikard

    Hi,

    Thanks for that. I see that you are still using an old version of the theme though. If the updates are not coming through, then please try to install and configure this plugin: https://envato.com/market-plugin/

    There are no updates for child themes, it’s up to you what to put in there. Child themes are only used to override the parent theme.

    Best regards,
    Rikard

    September 8, 2022 at 10:07 am #1364298
    lisaantoniaa

    Hi,

    i downloaded the plugin and updated the theme. I am now able to edit some of the pages. However the SHOP page i am still not able to edit. Can you have a look at the error message that occurs when trying to edit.

    Best regards,
    Lisa

    September 8, 2022 at 10:13 am #1364299
    lisaantoniaa

    Hi,

    after downloading the plugin “Germanized für WooCommerce: One Stop Shop” i am able to edit also the rest of the pages.
    Thanks a lot for your support!

    Best regards,
    Lisa

    September 8, 2022 at 12:49 pm #1364321
    Mike

    Hi,
    Glad Rikard could help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

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