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  • #1234915
    Richard Escue
    Guest

    I currently manage a website that was designed by Daytona Systems. They purchased Enfold V3.8 and I have continued to maintain site with this version. Noticed when tried to update to a newer version of PHP I had a number of errors show up, so I went back to PHP 5.6. I fear that this will get worst unless I upgrade. Will there be any problems to the site if I upgrade? Is there a discount for current Users?

    #1235303

    Hi Richard,

    Sorry for the problem. I would recommend that you update on a staging version of the site first, to see if you run into any problems. The update to 4.7.x has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541

    You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or use a plugin to upload the theme zip file: https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/

    If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.

    Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/

    I’m not sure what you mean by discounts for existing users, do you not have access to the theme files on Themeforest?

    Best regards,
    Rikard

    #1235455
    Richard Escue
    Guest
    This reply has been marked as private.
    #1235651

    Hi Richard Escue,

    This is often the case. Once you purchase the license, you have access to the ThemeForest account, theme updates, and 6 months support. We are always here to help should you have any more questions.

    Best regards,
    Victoria

    #1235791
    Richard Escue
    Guest

    I understand. Thanks very much for the help and assistance.

    #1235820

    Hi Richard Escue,

    Thanks for understanding and have a great day! :)

    Best regards,
    Nikko

Viewing 6 posts - 1 through 6 (of 6 total)
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