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  • #1193898

    Hi,
    Twice I’ve had a problem where a page has been built in the page builder and I’ve had a strange shortcode error (see image link in the private area). It’s almost like the shortcode has been spliced or cut off. But as I said, I didn’t use a shortcode, just the standard layout page builder.

    Anyone seen this issue before?

    #1194032

    Hey eddygame,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( to be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

    #1194110

    Hi Nikko, I have already deleted the error, so I’m not sure how much help it will be giving you access?
    Unless, you think you know what the issue is?

    #1194117

    Hi eddygame,

    I haven’t experienced any issues of that kind that’s why I’d like to check it but if you have already removed it then there’s no point of checking it.
    Though if I experience that kind of issue, I would most likely enable ALB Debugger: https://kriesi.at/documentation/enfold/intro-to-layout-builder/#debug-mode
    Basically the standard builder you see is like a classic editor in Visual mode but actually it generates shortcodes, enabling the debugger I mentioned would show a textarea beneath the content area of the shortcodes generated, you can think of it as the Text mode in the classic editor. Hopefully, this information helps.

    Best regards,
    Nikko

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