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Viewing 13 posts - 1 through 13 (of 13 total)
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  • January 5, 2017 at 12:18 am #729679
    ENBertussi

    Hey there,

    I have found (via shoppers of customers) that the /shop/my-account/orders/ page is not view-able on an iphone in portrait mode.

    Here it is on a computer

    https://www.dropbox.com/s/bzpspngw27hpfbi/BMS%20ORDERS%20BUG%20COMPUTER%20SCREEN.PNG?dl=0

    Here it is on an iphone

    https://www.dropbox.com/s/p4oddasqdhxjqjq/BMS%20ORDERS%20BUG%20iphone%20landscape.PNG?dl=0
    https://www.dropbox.com/s/aqxba315pje56ju/BMS%20ORDERS%20BUG%20PORTRAIT%20MODE.PNG?dl=0

    So if we ask a client to log in to make a payment on their invoice they can’t seem to do it from an iphone.

    Let me know if there is a setting I can effect to fix this.

    ENB..//

    January 6, 2017 at 1:25 pm #730323
    Andy

    Hey Erich Nolan,

    what I can see is this: http://i.imgur.com/ZOCy2QR.png
    which looks fine to me. Would you mind providing a precise link to the site, showing the elements in question? We need to be able to inspect them in order to help :)

    Best regards,
    Andy

    January 27, 2017 at 12:10 am #739162
    ENBertussi

    Hi Andy,

    the problem is with logged in users.

    Please create a customer account and login in to see the conflict with the tables. on a mobile device.

    ENB..//

    January 27, 2017 at 8:29 pm #739551
    Andy

    Hi,

    then we need login details. Please provide them to us here as message inside private content.

    Best regards,
    Andy

    January 27, 2017 at 8:33 pm #739556
    ENBertussi

    Hi Andy,

    please see below.

    ENB..//

    January 27, 2017 at 8:38 pm #739560
    Andy

    Hi,

    we need to be able to access your checkout page without paying anything. Let us know when you can send us a precise test link, where we can inspect the elements in question showing on your screenshots.

    Best regards,
    Andy

    January 27, 2017 at 8:42 pm #739562
    ENBertussi

    Hey Andy,

    I will add an order for you to see on the orders screen..

    one moment.

    ENB..//

    January 27, 2017 at 8:45 pm #739564
    ENBertussi

    Hey Andy,

    you should be able to see a ‘live’ order now on this screen https://bramakers.staging.wpengine.com/shop/my-account/orders/

    when emulating mobile you will see the tables are causing issues with seeing all the necessary data.

    Since we take over-the-phone-orders, some people will log-in with their phone with the intent of paying their invoice.

    Thanks so much for helping us with this.

    Cheers

    ENB..//

    January 27, 2017 at 9:25 pm #739582
    Basilis

    Hi!

    I can see that you are right.
    It seems that when logged in, it is not as it should be.
    We will do report it, to have a solution for you as soon as possible.

    Thank you

    Regards,
    Basilis

    January 27, 2017 at 9:27 pm #739584
    ENBertussi

    Hey Basilis,

    thank-you so much, this site is quite a monster so due to the high volume of orders it is receiving we’ll end up finding all the little things that might get missed with more moderate websites.

    thanks so much for your help with these bugs.

    Cheers

    ENB..//

    February 2, 2017 at 8:26 am #741618
    Ismael

    Hey!

    Please add this in the Quick CSS field to add a scrollbar to the table on smaller screens.

    @media only screen and (max-width: 479px) {
.responsive table.shop_table {
    display: block;
    width: auto;
    overflow-x: scroll;
}
}

    Regards,
    Ismael

    March 1, 2017 at 6:29 am #753429
    ENBertussi

    Hi Ismael,

    does this solution still apply in enfold 4.0.2? let em know if this is in the core or if i still need to apply this to the most recent update of the theme.

    cheers

    ENB..//

    March 6, 2017 at 8:45 am #756228
    Ismael

    Hi!

    This is actually a WooCommerce issue. The theme does not modify any of the “account order” page templates. Please create a new ticket in their forum then refer them to this thread. Do you have a child theme? If you do, you can leave the css modification in the style.css file or the theme’s Quick CSS field.

    Cheers!
    Ismael

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