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  • #937870

    Hey Kriesi Team! I have tried to update a site from Enfold 4.2 to 4.2.6 multiple times with the same result: the admin area is fine, but when I try to view the frontend of the site, I get a 500 server error.

    I have confirmed with the host that the PHP version is 7.1.

    Due to the error, I rolled the theme back to Enfold 4.2, and the frontend is once again visible.

    What are some other causes of this issue? See the private area for the URL and a login so you can check.

    Thank you.

    #938061

    Hey AJDesignCo,

    Can you please check server log for error that happened when you updated?
    Here is how to find it:http://snapcreek.com/blog/wordpress-error-log-friend/

    If you need further assistance please let us know.
    Best regards,
    Victoria

    #941153

    Thanks for your reply, Victoria! It turns out the host had not updated PHP to 7.1 yet. That was the issue. Problem solved!

    #941205

    Hi,
    Glad we were able to help, we will close this now. Thank you for using Enfold.
    For your information, you can take a look at Enfold documentation here
    and the video tutorials here
    And if there are features that you wish Enfold had, you can request them and vote the requested ones here
    For any other questions or issues, feel free to start new threads under Enfold sub forum and we will gladly try to help you :)

    Best regards,
    Mike

Viewing 4 posts - 1 through 4 (of 4 total)

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