Viewing 14 posts - 1 through 14 (of 14 total)
  • Author
    Posts
  • October 15, 2018 at 2:40 am #1021344
    androo303

    Hi, I am using the Section ID to create hotspots throughout my website. While it works well on the desktop version, it does not work at all on the mobile one (iOS > Safari). Can you please take a look?

    October 16, 2018 at 4:43 pm #1022256
    Victoria

    Hey androo303,

    Best regards,
    Victoria

    October 17, 2018 at 2:55 am #1022477
    androo303

    Hi Victoria – thank you for taking the time to respond. I really should do a better job at describing myself. When I load the site on my iPhone (or even the Chrome emulator for that matter), the page anchors that I have linked to don’t function. For example, I added the #contactus as a link within the page, but the Contact Us buttons won’t take it to the contact us section that is labelled by the anchor tag. It works fine on a laptop/desktop browser but not on mobile.

    October 17, 2018 at 8:26 am #1022619
    Rikard

    Hi,

    Thanks for the update and clarification. Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    October 18, 2018 at 2:12 am #1023084
    androo303

    As requested.

    October 22, 2018 at 3:40 pm #1024917
    Ismael

    Hi,

    I can’t access the hotspots even on desktop view. It just blinks. Did you modify the element? Please upgrade the theme to version 4.5.

    Best regards,
    Ismael

    October 24, 2018 at 5:10 pm #1025998
    androo303

    How do i force update of theme? I go to the update window/option and it says that it is current. at 4.4.1.

    October 24, 2018 at 8:21 pm #1026093
    Victoria

    Hi androo303,

    Here is a thread for you to consider

    problem update 4.5 failed

    Best regards,
    Victoria

    October 25, 2018 at 1:15 am #1026170
    androo303

    Great thank you. I have updated my site to v4.5. Can you please check as to why the section ID anchors are not functional on mobile.

    October 26, 2018 at 5:21 am #1026622
    Ismael

    Hi,

    The anchors are working properly on mobile mode. Where are you testing it?

    Best regards,
    Ismael

    October 27, 2018 at 2:56 pm #1027034
    androo303

    Hi Ismael – if you run this website in the iOS SAFARI and try to click on any of the GET RUBITRACKS now buttons located throughout the page, it does not take you to the contact us section.

    October 29, 2018 at 5:51 am #1027380
    Ismael

    Hi,

    Thanks for the update.

    I’ll ask the team to check it on Safari. Please wait for their response.

    Best regards,
    Ismael

    November 4, 2018 at 5:00 pm #1029634
    androo303

    please close this ticket.

    November 6, 2018 at 6:10 am #1030215
    Ismael

    Hi,

    Will do. Have a nice day.

    Best regards,
    Ismael

  • Author
    Posts
Viewing 14 posts - 1 through 14 (of 14 total)
  • The topic ‘Section ID not working on Mobile (Safari)’ is closed to new replies.