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Hi,
We noticed that the search results page display is broken, see example below
We have also discovered that if you switch to Draft the product where the issue in layout in the list starts, the list’s layout issue is resolved. And that due to this, I believe the issue is in the content of those pages’ themselves. And, lastly, that because all the content of those pages is exclusively built with Enfold’s Avia Builder, I will need your help to identify what is the issue in the content built with it that is causing this problem in the frontend display of the search results.
Note: that same issue has been noticed on a local environment with only Woo commerce and Enfold installed, no other plugins.
Thanks a lotHey instent,
Could you try updating the theme to the latest version (4.8.7.1) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.
Best regards,
RikardHi,
Thank you for the inquiry.
Did you add any html tags or custom shortcodes to the post where the issue starts? You have make sure that the html tags are closed properly and that the custom shortcodes render valid html.
Please post the login details in the private field so that we can check the content of the posts. You can use the following plugin to create a login token.
// https://el.wordpress.org/plugins/temporary-login-without-password
Best regards,
IsmaelHi,
You can use the email in private. Just remember to post the login token here in private, so that all moderator have access to it.
Best regards,
RikardHi,
Thank you for the login token.
In the carnival-fun-fair-tents/ page (see private field), at the very bottom of the page, there are broken columns and the content of the text block cannot be accessed correctly. There is also a script for reviews, which might be causing the issue. Did you add another custom script in the text block?
Best regards,
IsmaelHi,
Thank you for the update.
Can we remove the section located at the very bottom of the carnival-fun-fair-tents/ page temporarily? We would like to check if the section is actually causing the issue.
Best regards,
IsmaelHi,
Sorry for the delay. We tried to access the site again but the login token above has expired. Please generate another login token with a longer expiry if possible. We will try to check the site again afterwards.
Best regards,
IsmaelHi,
Thank you for the access.
Removing the very last section in the page did fix the issue in the search results page. We added a screenshot in the private field. You may need to add those sections again and if possible, avoid adding scripts and input tags in the builder because they could break the layout of the page.
We saved the content of the art-and-craft-tents/ page as builder template and named it “Arts Craft Template”.
Best regards,
Ismael
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