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Viewing 8 posts - 1 through 8 (of 8 total)
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  • August 21, 2018 at 3:46 pm #999869
    tncgroup

    I’ve some problems with my Enfold Theme on Safari browser.
    every time i’m opening my website with safari, there is a loading beam/loading circle on medias. what can i do? there is not a problem with the media datas or something like this, on other browsers its still working.
    i think its an javascript problem in the theme.
    Hope you can help me!

    August 21, 2018 at 10:01 pm #1000046
    Victoria

    Hey tncgroup,

    I did not see anything like that in Safari. Can you please make a small screencast of the issue?

    Best regards,
    Victoria

    August 22, 2018 at 8:15 am #1000157
    tncgroup

    of course!

    but how can i share a screenshot with you ?

    Best regards
    Mona

    August 22, 2018 at 11:50 am #1000241
    Rikard

    Hi Mona,

    You can upload it to for instance Google Drive or Dropbox and then link to it here.

    Best regards,
    Rikard

    August 22, 2018 at 11:54 am #1000245
    tncgroup

    thank you, here is the google drive link

    August 22, 2018 at 2:31 pm #1000352
    Victoria

    Hi tncgroup,

    Are you using some lazy load plugin?

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

    August 22, 2018 at 2:35 pm #1000354
    tncgroup

    okay, thank you!

    best regards
    Mona

    August 24, 2018 at 10:39 am #1001104
    Victoria

    Hi tncgroup,

    Please disable this plugin a3 Lazy Load and see if the issue persists.

    Best regards,
    Victoria

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