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July 24, 2021 at 2:16 pm #1312072
Hey,
since I updated to the most recent Enfold version, the “review”-field is missing on some product pages. (We’re using WooCommerce)
For example, on this product page in the tab “Bewertungen” at the bottom it says “Nur angemeldete Kunden, die dieses Produkt gekauft haben, dürfen eine Bewertung abgeben.” (If you’re a logged in user who bought the product, instead of this sentence it would show the review field)
Now compare that to this product page, where the sentence/review field is missing and the review at the bottom is cut off.
(Note: Sometimes reloading the page solves the problem.)Since the second product has more reviews, I assume there’s now a maximum page length that’s cutting off the content.
How can we solve this / when will it be fixed?
Thanks!
Giacomo- This topic was modified 3 years, 3 months ago by giaco_he.
July 26, 2021 at 9:49 am #1312345Hey Giacomo,
Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.
Best regards,
RikardJuly 26, 2021 at 10:27 am #1312363Hi Rikard,
thanks, please find the login info below.Best,
GiacomoJuly 27, 2021 at 8:41 am #1312633Hi,
Thanks for that. First off, could you try updating the theme to the latest version (4.8.5) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.
Best regards,
RikardJuly 27, 2021 at 4:50 pm #1312796Hi Rikard,
I updated but the problem persists.
July 29, 2021 at 12:47 pm #1313243Hi,
Thanks for the update. The review field marked in green in your screenshot is missing on both pages on my end, is there something I’m missing in order to reproduce the problem? I can see that some content seem to be cut off on the page in private though. Does it make any difference if you disable your caching plugins? In which version was this working as it should? We can roll back to an earlier version for you if you want. In that case, we would need FTP login details as well.
Best regards,
RikardJuly 29, 2021 at 5:12 pm #1313291Hi Rikard,
yes, you’d have to buy the course in order to be a customer and see the field. You can use the coupon code in the private data field to make a test order and then you can see the field (maybe after reloading the page?). If not, that’s exactly the problem: Since the last update, the field is not visible most of the time.
Caching makes no difference.
Rolling back the theme is also no option, since we want to find and need fix the root cause of the problem.
- This reply was modified 3 years, 3 months ago by giaco_he.
August 1, 2021 at 8:19 am #1313676Hi,
Thanks for that. Which payment option should I select? I chose Paypal, but that directs me to login there.
Best regards,
RikardAugust 1, 2021 at 10:18 am #1313684Hi Rikard,
did you use the coupon code I posted? If you use the coupon code, the price is 0 and you don’t need to (and you can’t) select a payment option.
Thanks.
August 2, 2021 at 11:21 am #1313881Hi,
Thanks for that. I got it working now, and I still see the problem. When inspecting the page in the browser, the problem disappears though, which will make it a bit difficult to debug. I see that you are running Autoptimize on the site, does it make any difference if you disable that?
Best regards,
RikardAugust 3, 2021 at 6:09 pm #1314206Hi Rikard,
no, disabling Autoptimize makes no difference. The problem is still there.
Best,
GiacomoAugust 5, 2021 at 12:29 pm #1314644Hi,
Please try this in Quick CSS:
.postid-2790 #av-tab-section-2-7 .av-layout-tab-inner { height: 8000px !important; overflow: visible !important; }
It should only affect the page in private.
Best regards,
RikardAugust 9, 2021 at 10:50 am #1315816Hey Rikard,
it kinda works (too much whitespace below – but that’s ok if there’s no better solution), but only on desktop.
On mobile, the problem persists..
August 10, 2021 at 7:18 am #1315967 -
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