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  • September 8, 2018 at 3:31 am #1007337
    TCTM

    See waterwalk’s ticket #1005158 “I just upgraded to the latest Enfold theme and now we no longer have a responsive menu showing on mobile. Additionally, when I did the upgrade it added all sorts of padding above the menu header so that all our backgrounds for the header area were off.”

    I had this same problem when I updated a few days ago. I had the extra blank space at the top of the screen and my responsive menu is now gone. I didn’t realize the problem with the menu on the smartphone & tablet until today. I was able to get past the problem with the blank space, though to be honest I do not recall how that was done. I am not as experienced as Watermark.

    My Topmost menu at the top of the screen is working ok. My Primary Nav menu is my Enfold Main Menu and it would normally appear as a menu icon to the right of my logo in the responsive menu, but it is missing. I removed two menu options from the top level with the thought that maybe it was now too wide after the update (though it should not have been affected). Shortening the menu entries had no affect. What do I need to do to regain this menu access on the responsive screen?

    September 10, 2018 at 5:52 am #1007759
    Ismael

    Hey Kathy,

    Thank you for using Enfold.

    The mobile menu item is not being rendered inside the menu container. Did you update the whole theme? Please try to update it again manually via FTP.

    // https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#update-via-ftp
    // https://kriesi.at/archives/the-complete-guide-to-updating-enfold

    Best regards,
    Ismael

    September 10, 2018 at 7:42 am #1007786
    TCTM

    Did you do anything? My menu is not formatted properly on my DESKTOP now, and that one was working ok earlier. The menu was formerly under my logo, and now it is on the same line and to the right of the logo. It used to show to the right of the logo on the responsive menu as an icon.

    As for how I did the theme update, I just selected update the usual way. That weekend I updated Word Press, then Enfold and then WooCommerce, doing some tests after each one. My tests were from the desktop though, and I didn’t realize until a few days later that the menu icon was not showing on the responsive menu.

    September 10, 2018 at 10:40 am #1007847
    Ismael

    Hi,

    I reverted the logo and menu position back to what it was. Please try to update the theme manually via FTP.

    Best regards,
    Ismael

    September 23, 2018 at 3:10 am #1013192
    TCTM

    I will try to work on re-installing Enfold this weekend. I have been working on getting my products recategorized and displaying properly.

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