please register manually our support licence so that we can conncect to the forum. Unfortunately we are told that we don’t have the license.
Thanks for contacting us!
We have sent you a reset link to your email. You can use it to reset your forum logins.
Then, please go to https://kriesi.at/support/forum/enfold#new-post and revalidate your purchase code. After that, you can start new threads :)
We would need WP admin login to look into the issue. So please start a new thread and attach temporary WP admin login in the private content field.