Viewing 8 posts - 1 through 8 (of 8 total)
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  • January 8, 2023 at 2:58 am #1377974
    Rob Caprilozzi
    Guest

    Hi guys. I recently renewed my support for Enfold theme. The problem is I forgot my password. My username is robsdesigns — I fear the email might be going to my old work email because I put forgot password and never got anything to create a new password. Can you please change the robsdesigns account email address in your system to (Email address hidden if logged out) ?

    January 8, 2023 at 12:37 pm #1377977
    Rikard

    Hey Rob,

    Thanks for reaching out to us. Could you share your purchase code in private please? We can change your email after that.

    Best regards,
    Rikard

    January 8, 2023 at 5:53 pm #1377992
    Rob Caprilozzi
    Guest
    This reply has been marked as private.
    January 8, 2023 at 7:46 pm #1377996
    Mike

    Hi,
    Please try entering your purchase code here it should then ask for your email address to send your password.

    Best regards,
    Mike

    January 8, 2023 at 9:52 pm #1377997
    Rob Caprilozzi
    Guest

    I get the message:
    ERROR: THIS USERNAME IS ALREADY REGISTERED. PLEASE CHOOSE ANOTHER ONE.

    January 8, 2023 at 10:13 pm #1377999
    Mike

    Hi,
    try the details below.

    Best regards,
    Mike

    January 8, 2023 at 10:23 pm #1378000
    robsdesigns

    All set now – thank you Mike!

    January 8, 2023 at 10:30 pm #1378001
    Mike

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

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Viewing 8 posts - 1 through 8 (of 8 total)
  • The topic ‘Registered for support but can't change my email’ is closed to new replies.