Viewing 7 posts - 1 through 7 (of 7 total)
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  • October 31, 2018 at 9:33 am #1028396
    Decebal Bilan
    Guest

    Hello,

    We made a double purchase by mistake and would like to get a refund for one.
    The theme is Enfold and we paid by credit card and the payment is from Zitec.
    We may use my colleague e-mail address to search for it: (Email address hidden if logged out)
    We bought it from ThemeForest

    Hope to hear from you soon!

    Thanks,
    Decebal

    October 31, 2018 at 2:48 pm #1028488
    Yigit

    Hey Decebal,

    Thanks for contacting us!

    We have forwarded your message to Kriesi :)

    Have you requested for a refund from Envato? If you have not, please do so. They should initiate refund request and then we need to process it.

    Best regards,
    Yigit

    • This reply was modified 6 years, 1 month ago by Yigit.
    November 5, 2018 at 4:55 pm #1029961
    Kriesi

    Hi!
    please use this form to request a refund: https://themeforest.net/refund_requests/new – we can only accept the refund if its made with this form and right now I do not see the user name you mentioned :)

    Regards,
    Kriesi

    November 5, 2018 at 5:34 pm #1029967
    Decebal Bilan
    Guest

    Hi,

    We have added multiple refunds and here a confirmation for one I just did:
    Confirmation we have added a refund

    The e-mail address we use on ThemeForest is (Email address hidden if logged out) and the user name is ztcforest
    The company name is Zitec

    I hope this information helps you find our request.

    Thanks,
    Decebal

    November 8, 2018 at 3:47 am #1031068
    Ismael

    Hi,

    Thanks for the info. I’ll forward this thread again, just to make sure you get an update. Please wait for Kriesi’s response.

    Best regards,
    Ismael

    November 28, 2018 at 2:05 pm #1038512
    Decebal Bilan
    Guest

    Hi guys,

    We received an e-mail from Envato that a Kriesi has approved our refund request on 6th November but even though it says that the refund will happen in 3-5 days it didn’t happen until today.
    Could you please check the status and communicate it.
    If the refund was made please let us know in what account because we check it and is not there.

    Cheers,
    Decebal

    November 28, 2018 at 3:33 pm #1038556
    Yigit

    Hi,

    It should be in “ztcforest” account. Have you contacted Envato team regarding that?
    We will check with Kriesi as well.

    Best regards,
    Yigit

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