Viewing 8 posts - 1 through 8 (of 8 total)
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  • February 8, 2023 at 1:13 pm #1397168
    ergates

    Hi!
    After recent updates of both Enfold and Event Calendar Plugin, the recurring events aren’t showing organizers and venues.

    It works correctly with single events.

    Could you please give us some clue in order to solve it?

    Or is it possible to use directly the plugin layout instead of the Enfold’s layout?

    Thanks in advance

    February 11, 2023 at 3:17 pm #1397561
    Mike

    Hey ergates,
    Thanks for your patience I’m not sure about the recurring events but I see on the Event Calendar Known Issues page they point out to If it’s a recurring event, be sure to choose the All events option and in this support ticket from 3 weeks ago they say there are issues with PHP v8 and recommend downgrading to PHP 7.4
    Perhaps this will help, if not can you include an admin login so we can check?

    Best regards,
    Mike

    March 20, 2023 at 1:42 pm #1401782
    ergates

    Hi Mike,
    we’ve been working around with this problem for a few weeks and we couldn’t find a solution.
    For recurring events, venues and organisers do not show in the info box. We have the PRO version of The Events Calendar.

    We opened a ticket to Events Calendar PRO and their answer is:

    I can see that your site is using a theme that provides a custom layout for the Events Calendar pages, and the single event is showing two blocks on it (the Event Classic and the Venue blocks), while the recurring event page is not with the Venue block, but you can manually add it.

    Could you please give us some clues to solve this issue?

    March 22, 2023 at 1:32 am #1401962
    Mike

    Hi,
    Thanks for the feedback, so when the PRO version is disabled the recurring events show the organizers and venues?
    Do you have a recurring example that is current that shows both the organizers and venues when the PRO version is disabled that we can see with an admin login that we can test enabling and disabling the PRO version?
    Perhaps it would be best if you can create a staging clone of your site that we can check?

    Best regards,
    Mike

    March 28, 2023 at 10:48 am #1402747
    ergates

    This fails with PRO version. Cannot try it with free version as Recurring events are part of the Pro version.

    Feel free to check in the staging version we’ve just created (info attached)

    Let us know if we can do something else.

    March 30, 2023 at 5:09 pm #1403026
    Mike

    Hi,
    Thank you for your patience, I have asked the rest of the team for advice, please leave the staging site active so they can text and reply, or I will reply when I hear back.

    Best regards,
    Mike

    April 4, 2023 at 10:25 am #1403494
    ergates

    Hi again!
    after last updato of Evennt Calendar last week it seems to be solved.
    Thanks for you help! I will let you know if we see some problem with new version.

    April 4, 2023 at 11:59 am #1403501
    Mike

    Hi,
    Glad to hear that you have this sorted out, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

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