recaptcha v3 keeps breaking and returns to "authenticating" - Support

Tagged: ReCAPTCHA

Viewing 13 posts - 1 through 13 (of 13 total)

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May 3, 2019 at 10:40 am #1096843

runekjensen
Participant

I have to periodically go into the enfold menu and save the settings under recaptcha v3 for it to work. Every other week or something like that.
I don’t change a single thing, I just save.
Then it works again a few weeks before going back to displaying “authenticating”

Can this please be fixed

May 4, 2019 at 6:50 am #1097093

Rikard
Keymaster

Hey runekjensen,

Could you try updating the theme to the latest version (4.5.6) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update

Best regards,
Rikard

May 6, 2019 at 11:42 am #1097664
runekjensen
Participant
Yes but it doesn’t show update when I check for manually update?
It says I have the latest version

View post on imgur.com
- This reply was modified 5 years, 6 months ago by runekjensen.
May 7, 2019 at 5:50 am #1097941

Rikard
Keymaster

Hi,

Thanks for the screenshot, please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

May 7, 2019 at 8:17 am #1097977

runekjensen
Participant

Ok

May 8, 2019 at 4:19 am #1098249

Rikard
Keymaster

Hi,

Thanks for that. It’s strange that you can’t update from the backend, has that worked for you after the 4.5.x update? We can update manually for you if you like, if so then please include FTP login details in private as well.

Best regards,
Rikard

May 8, 2019 at 11:29 am #1098421
runekjensen
Participant
Yes it have worked before
FTP info below
- This reply was modified 5 years, 6 months ago by runekjensen.
May 12, 2019 at 5:45 pm #1099753

Victoria
Inactive Moderator

Hi runekjensen,

Please, update to Enfold 4.5.7, the issue should be fixed there

Enfold Changelog

Best regards,
Victoria

May 13, 2019 at 9:08 am #1099943

runekjensen
Participant

Like stated above, the update is not working – I have included ftp access per your request

May 13, 2019 at 6:45 pm #1100210

Basilis
Inactive Moderator

Hi,

I check your web site and you are not running the updated version.

Best regards,
Basilis

May 13, 2019 at 8:30 pm #1100265

runekjensen
Participant

….I know ..can you perhaps please the read the rest of the thread before replying again?

May 15, 2019 at 3:27 pm #1101092

runekjensen
Participant

Yeah nevermind I fixed it myself….

May 15, 2019 at 11:05 pm #1101182

Basilis
Inactive Moderator

Hi,

Thank you for letting us know – we appreciate it

Best regards,
Basilis
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