reCAPTCHA

Hi,

Thank you for the inquiry.

@webmanu: We can’t seem to reproduce the issue on the site — the reCAPTCHA verification or spam protection in the contact form works fine.

@StudioArteimmagine: Where did you add the contact form? We don’t see any contact forms in the site, even in the contact page. Please create a test page and add a contact form element to it, or give us a direct link to the existing page with the element.

Best regards,
Ismael

Hi,

Thank you for the info.

We disabled the theme’s Performance > File Compression settings temporarily. The contact worked properly when we tested it, but we are not really sure if the email was actually sent. Please check the screenshot below.

Screenshot: https://imgur.com/a/b612njb

If you didn’t receive the email, try to follow the troubleshooting steps from the documentation.

// https://kriesi.at/documentation/enfold/contact-form/#troubleshoot

Best regards,
Ismael

Hi,

Thank you for the update.

The default captcha works fine on our end. Do you toggle the privacy checkbox before sending the form?

Best regards,
Ismael

Hi,

Thank you for the update.

It’s possible that the email provider or server rejects the messages because the email address is from a different domain called “arteimmagine”, which it doesn’t recognize. You should use a “dssecurity” email address, or any email address from popular email providers like gmail and yahoo. You may need to configure SMTP if you chose to use the latter.

// https://kriesi.at/documentation/enfold/contact-form/#troubleshoot

Best regards,
Ismael