product key dose not work!!!

Hey,

Thanks for contacting us!

I have replied to your pre-sale question. It seems like your key is not working due to Envato API update. Here is what I wrote in your other thread:

Which version of Enfold are you using? Envato has updated their API and we have implemented those changes in Enfold 4.5 so if you are using a version older than 4.5, that might be the reason.

If that is the case, you would need to update the theme manually (you can go to Downloads page on ThemeForest to download the latest version and update the theme by referring to these instructions – https://kriesi.at/documentation/enfold/theme-update/ ) and then you can generate a Personal Token ( please see – https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token ) and insert it in Enfold theme options to receive future updates :)

I hope that helps! Let us know if you have any other questions and enjoy the rest of your day!

Please update the theme manually and then insert Personal Token in Enfold theme options and it should work. If you would like us to update the theme for you, please have a backup and post FTP and WP admin logins here privately :)

Regards,
Yigit

Hi,

I updated Enfold to the latest version 4.8.2.
It seems like you have inserted your purchase code in Enfold theme options > Theme Update instead of your Personal Token, that is why it was not working. Please follow the instructions here – https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token and insert your Personal Token instead.

Please review your website and reconsider your rating on ThemeForest :)

Best regards,
Yigit