Viewing 14 posts - 1 through 14 (of 14 total)
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  • #994308

    Hi
    Not sure whether this is a Woocommerce problem (they say not) or a Theme problem. It seems that some of my product images and descriptions have been caught up at the bottom of my posts (Water Blogging) page. I cannot see any reason why?? Not sure how long this has been like this. Any ideas??
    Thanks
    Richard

    #994598

    Hey Richard,
    If I understand correctly, your products are also showing on the bottom of your blog page, such as with “Sage Green” which you don’t want.
    Can you please include a admin login in the private content area so we can take a closer look.

    Best regards,
    Mike

    #994643
    This reply has been marked as private.
    #995198

    Hi,
    I didn’t see any cause for this, I changed your blog element to use post tags instead of categories, and that seemed to correct the issue, except one product that had some cross tags, which I solved by hiding from your blog page with some css. It will still show elsewhere, just not on the blog page.
    Please check your blog page.

    Best regards,
    Mike

    #995199

    Hi Mike
    Thanks for your help. Interesting how these little things come to bug us. I noticed that a few posts have disappeared? Any reason for this?
    Regards
    Richard

    #995214

    Hi,
    I see that some of your posts have no tags, if you go to your “all posts” panel, you will see one column titled “tags”
    then if you scroll down you will see some have a dash and no words. Since we are listing your posts by tags they will not show.
    A easy solution would be to add one currently used tags to each of those posts.
    You can do this from the panel by hovering your mouse over the post title until you see the edit options and click “Quick Edit”, then in the tags field paste “Clean Water” or any other tag in use, and then click save.
    The will allow the posts to show on your blog.

    Best regards,
    Mike

    #995217

    Thank you mike

    #995219

    Hi,
    Glad to help, after you get a chance to try this, and your satisfied, let us know and we will close the thread.

    Best regards,
    Mike

    #996190

    Hi Mike
    Having given this matter further thought, although I appreciate your help, I believe that the “Fix” is more like papering over a crack in the wall and is not repairing the problem. Is this issue over and above Support? If it is can you recommend a coder that I can compensate to find out what is causing this issue. I have tried choosing someone from the Freelancer type avenue in the past but had some bad results.
    Regards
    Richard

    #996193

    Hi,
    We are happy to take closer look into this for you. Please change the blog element back to using the categories, like you had it and temporarily deactivate all of your plugins to see if this situation continues, if so you can reactivate them, so your shop will continue to be open and I will ask the rest of the team to take a look for their input.
    I recommend doing this during a slow time of day for your shop.
    I tired to login but the login isn’t working for me now? Please check this as I’m sure the team will also want to take a look from your admin panel.
    Thank you.

    Best regards,
    Mike

    #996206
    This reply has been marked as private.
    #997009

    Hi,

    I fixed it by adding this code to your child theme functions.php:

    
    add_theme_support('add_avia_builder_post_type_option');
    

    It adds a new option to your blog element which enables you to select the post type (screenshot: https://screenshots.firefox.com/N3RSoXToXOX9vG6f/www.waterfiltercompany.com.au ). If you just select “Posts” the products will be excluded from the query and won’t show up on your blog page.

    Best regards,
    Dude

    #997063

    Hi
    Thank you for that. Seems to work fine…took me a while to realise that all the plugins had been deactivated though
    Regards
    Richard

    #997217

    Hi Richard,

    Glad we could help :)

    If you need further assistance please let us know.
    Best regards,
    Victoria

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