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  • #323834

    We just deployed our new site using Enfold. I had tested the site repeatedly in Chrome, Safari, and Firefox and used Sauce Labs to test the site in Internet Explorer. Never saw any issues, but now that we deployed the site, some users are reporting issues with IE. Specifically, two users say they can’t see the Accordion slider on the home page. All they get is a completely blank white space. Strangely enough, one user reloaded the site later and the accordion now shows up. The other user can’t get it to show up no matter what, ever after refreshing the browser and restarting his system.

    Another two different users reported problems with the drop-down menus showing up all the way on the left, instead of where they should be.

    These users are all running IE 11 on Windows 7.

    Note that I tried loading IE 11 (along with IE 10) on several versions of Windows (XP, 7, 8) using the Sauce Labs test tool, and I cannot replicate the issue. I need help! Any ideas?

    We have Enfold 2.9.1. I realize 2.9.2 is out, but was just waiting to update to 3 when it comes out. It didn’t look like there were much changes for 2.9.2, so that’s why I didn’t upgrade. Might this fix the problem, or is there more to it?

    #324015

    FYI – I just updated to Enfold 2.9.2. Problem still persists though.

    #324407

    I think I kinda figured out what’s going on here. Our users that are viewing the site are all within the organization where the browser “compatibility mode” policy is set to Document Mode 7. I know that’s ridiculous, but it basically isolates the issue as an Internet Explorer 7 problem.

    So here’s my question: is there a way to modify the theme and force it to load with a newer version of IE document mode?

    #324410

    Basically what I’m asking is: how do I force the page to load the latest version for IE users? I read that we can add this to the header:

    <meta http-equiv=”X-UA-Compatible” content=”IE=edge” />

    #326265

    Hi!

    Try putting that line in the header.php theme file, between the <head></head> tags (line 12).

    Regards,
    Josue

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