Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • July 7, 2021 at 1:48 pm #1309109
    Chrisi2020

    Hi,
    after I update on enfold 4.82 I have a Problem with the Contact Form: sometimes the sent mails arrive, sometimes not. I couldn’t see any system of the Problem.
    – The Send-Button worked all the time.
    – I used single and several addresses separated by commas, sometimes the emails arrive, sometimes not
    – The lost Mails are not in Spam folder

    My WordPress is 5.7.2 and PHP 7.3.10
    Do you have an idea?

    Best regards
    Chris

    July 8, 2021 at 8:30 am #1309207
    Ismael

    Hey Chrisi2020,

    Thank you for the inquiry.

    Have you tried adjusting the from address to a domain email address? This should notify the email server to allow any emails coming from the contact form. Please check the following documentation for more info.

    // https://kriesi.at/documentation/enfold/contact-form/#my-contact-form-is-not-sending-emails-

    Best regards,
    Ismael

    July 8, 2021 at 6:15 pm #1309288
    Chrisi2020

    Hey Ismael,
    Thank you for your answer. i will try it with a domain email address and give an answer.
    Best Regards
    Chris

    July 10, 2021 at 6:06 am #1309475
    Rikard

    Hi Chris,

    Thanks for the update. We’ll keep this thread open for you.

    Best regards,
    Rikard

    July 12, 2021 at 10:48 am #1309711
    Chrisi2020

    Hi together,
    This morning no emails were sent to the registered recipients via the enfold form.
    According to your guidance the following results were obtained:

    1. Typos and SPAM
    I used different email addresses. Example: (Email address hidden if logged out) and (Email address hidden if logged out)

    2. Check if WordPress is able to send e-mails
    yes he can, change password and send e-mails are possible

    3. Deactivate Plugins
    I have not deactivated any plugins, because the send button always works

    4. Third-party plugin form testing
    I have now installed the Contact Form 7 plugin. The form provided there works for all addresses used

    5. Using SMTP
    I am currently clarifying the use of smtp with the hosting service provider. As soon as there is a result, I write

    Best regards,
    Chris

    July 18, 2021 at 3:39 pm #1310599
    Ismael

    Hi,

    Sorry for the delay. Would you mind posting the site URL or the page with the contact form so that we could check it directly? Did you enable the spam protection? Please place the site URL in the private field.

    Best regards,
    Ismael

    July 19, 2021 at 3:13 pm #1310749
    Chrisi2020

    Hi Ismael,

    I have now solved the problem.

    Cause: When the form was sent, there was an unauthorized address in the source text of the mail sent: Return-Path: (Email address hidden if logged out) . The security checks of the server refused to send it on. With the correct address entries in my PHP.INI everything went back to normal.

    Thank you for your support

    Best regards,
    Chris

    July 20, 2021 at 6:31 am #1310824
    Rikard

    Hi Chris,

    Great, I’m glad that you found the problem, and thanks for sharing. Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

  • Author
    Posts
Viewing 8 posts - 1 through 8 (of 8 total)
  • You must be logged in to reply to this topic.