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Hello,
I have recently tried to update enfold from version 4.4.1 to version 4.5 using FTP, however, I have there is a problem and the site will not load, the page loader just spins, when I tried to revert to the previous version the problem still persists. Can you help me get my site back up and running?
I am running PHP 7.1 and didn’t seem to have any problem with Enfold version 4.4.1
Hey Tier1Graphics
That’s interesting – first of all:
Do you have a recent backup that you could use?Let me know if I can help and I will dig into it if you want me to.
Thanks a lot and best
MichaelHi Micheal,
Yes, Sucuri does daily backups of the site and I create a manual back up of the entire site monthly.So you already tried to restore it from the daily backup and it failed?
Or which steps did you already take?no, I haven’t tried to restore it yet, I was waiting to see if it was a simple fix I overlooked, I am in the process of restoring it now
I guess there is no simple fix by now as quite a lot of people have difficulties to update from Enfold 4.4.1 to 4.5, see this thread:
Ouch, I saw that people were having problems with the dashboard update which is why I used FTP to update the theme.
Makes sense, but it seems this method causes issues as well as you stated previously…
I have read that activating the parent theme again, then update it to 4.5 and switch to the child theme works – but I have not tested that yet by myself and it is also quite an ugly workaround in my opinion.Well I am not doing anything concerning the theme development, but I guess you are right.
Anyway you probably want your site to run on Enfold 4.4.1 as before.
Did you manage to restore your page using the backup and is everything working again?Hi,
Please note that if you update via FTP, you will need to remove the old theme folder “enfold” first then upload the new “enfold” folder at /wp-content/themes/enfold/
Please don’t try to overwrite the theme folder, as this will leave old files behind and cause errors.Best regards,
MikeUpdating from 4.4.1 to 4.5 via (S)FTP manually works like a charm
However, the steps to get there are quite a lot. Let me describe it step-by-step here:
1) Make a full backup of your website using a backup plugin.
2) Safe the backup somewhere outside from the webserver of your website (e.g. on your local computer or in any cloud storage you trust).
3) Sign out from your WordPress website.
4) Go to your themeforest account, sign in and download the updated Enfold v4.5 to your computer. Extract it and search for the file enfold.zip. Extract this file as well to already have your folder ready to be uploaded.
5) Sign in to FTP or SFTP using FileZilla or any other tool which is able to do that.
6) Go to the folder ./wp-content/themes and search for “enfold”. If you want, you can download the enfold folder to your computer as well (just in case you want to restore if afterwards which is easier like that than using the whole backup).
7) Delete the folder enfold via FTP. This may take 5-10min, depending on the server speed obviously.
8) Wait until it is finished and the enfold folder is gone. If that is the case, upload the “new” enfold folder including v4.5 to your website in the same directory.
9) Sign in to your WordPress website again and go to the Enfold tab (or the one from your child theme). Scroll down to the tab called Theme Update.
10) Your current API token will not work anymore as Envato changed some stuff on their API. Therefore you need to remove your current key and generate a new private key as visible in your themeforest account under “Settings” -> “API keys”. Go to https://build.envato.com and follow the steps there. To me, https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#toggle-id-5 was also very helpful (scroll down a bit there to find out about the permissions your private API key needs in order to check for future Enfold updates). Without these permissions it will not work.
11) After revalidating your new private key within the Enfold update tab, you should see a blue rectangle saying when it could be checked for the last time.
12) Done!I hope this helps anybody who has/had issues with updating Enfold to version 4.5.
Feel free to ask me in case you need any assistance.
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