Viewing 13 posts - 1 through 13 (of 13 total)
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  • April 2, 2019 at 12:05 pm #1086038
    PresentIT

    Hi, we’re having 2 big problems after updating tot 4.5.5. (FTP, deleting old Enfold folder and uploading new version).

    We cannot edit any pages, it shows the following error: (see private)

    Also we’re getting dozens of spam messages a day, where before there were none at all.

    Please help us out with these issues.

    Kind regards,
    PresentIT

    April 2, 2019 at 6:50 pm #1086195
    Victoria

    Hey PresentIT,

    Which php are you running?

    Please post your FTP credentials in private.

    Best regards,
    Victoria

    April 3, 2019 at 11:30 am #1086475
    PresentIT

    Hey Victoria,

    PHP 7.1 and also tried 7.3. Now it’s 7.3.

    Our webhoster blocks access through FTP for other countries than The Netherlands.
    In that case we need your IP for whitelisting.

    Regards,

    Remco

    April 5, 2019 at 12:49 pm #1087458
    PresentIT

    Hi Victoria, we haven’t heard from you. Can you help us further please?

    April 5, 2019 at 5:06 pm #1087521
    premierindustries

    Same problem here

    April 7, 2019 at 4:17 pm #1087985
    Basilis

    Hi,

    Please create a different ticket so we can try debug the issue

    Best regards,
    Basilis

    April 8, 2019 at 9:02 am #1088171
    PresentIT

    When can we expect help? We’ve been waiting for almost a week now.

    April 9, 2019 at 6:23 am #1088543
    Rikard

    Hi,

    Sorry for the confusion, please see private.

    Best regards,
    Rikard

    April 9, 2019 at 9:15 am #1088592
    PresentIT

    Hi Rikard,

    See private data.

    Best regards,
    Remco

    April 12, 2019 at 9:07 am #1089965
    PresentIT

    Hello everyone,

    It’s been 10 days now. Please help us out with this issue. My client needs to able to edit pages.

    Thanks!
    Remco

    April 15, 2019 at 4:48 pm #1091008
    Günter

    Hi,

    Thank you for using Enfold – and sorry for the late reply.

    This error message occurs because the file enfold\config-templatebuilder\avia-template-builder\php\save-buildertemplate.class.php could not be loaded properly – probably it is missing or corrupted.

    Might be that the update went wrong or you had corrupted files.

    So please delete all theme files completely via FTP, before installing a fresh copy from your ThemeForest account. Here is a short tutorial on how to install the theme via FTP, in case you are not sure how that works.

    Best regards,
    Günter

    April 15, 2019 at 6:49 pm #1091043
    PresentIT

    Hello,

    I’ve uploaded the theme again and it seems to be working now. Unfortunately, nobody answered my spam question:
    ‘Also we’re getting dozens of spam messages a day, where before there were none at all.’

    I’ve implemented Google ReCaptcha v3 and I’m aware of the fact that it’s process is hidden to the user in V3 vs. V2. But it seems that it doesn’t work, because normally we see a ReCaptcha icon in the bottom right. How can we confirm that it is implemented correctly?

    Regards,
    Remco

    April 22, 2019 at 3:53 am #1093222
    Ismael

    Hi,

    Thanks for the update.

    because normally we see a ReCaptcha icon in the bottom right.

    We removed that label because it doesn’t really sit well with the theme’s design. The submit button label should change to “Authenticating..” while the verification is running in the background and then change back to the default submit button label once the user is verified. That is when you’re using v3. For v2, you should see the captcha widget.

    Best regards,
    Ismael

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