Viewing 14 posts - 1 through 14 (of 14 total)
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  • March 2, 2017 at 11:10 am #754270
    FerryK

    After updating the theme from version 3.8.5. to 4.0.2. my website is not shown normally and I get the following message:

    Parse error: syntax error, unexpected T_STRING in /home/actric/domains/actric.nl/public_html/wp-content/themes/enfold/config-layerslider/LayerSlider/helpers/phpQuery.php on line 2

    The rest of the website is black and my slider is not showing.

    Any idea why this happends?

    March 2, 2017 at 11:13 am #754272
    Kriesi

    Hey FerryK,

    Should this happen on the main page? I just checked the link and the site looks fine to me…

    Best regards,
    Kriesi

    March 2, 2017 at 11:19 am #754276
    FerryK

    Hi Kriesi,

    Yes on the main page, i rolled back a backup so the site looks fine now, will it help if I would update again so you can see what happened?

    Greetings,
    Ferry

    March 4, 2017 at 5:14 am #755464
    Rikard

    Hi Ferry,

    Yes, we would have to see the actual error to be able to determine what is going wrong. Maybe you could create a test environment if you don’t want to have the error present on your production site?

    Best regards,
    Rikard

    March 4, 2017 at 11:05 am #755572
    FerryK

    Hi Rikard,

    I will update the website now, so you can see the actual production site, can you sent me an email when your done? So I can set the backup back so the site looks good again?

    Best regards,

    Ferry

    March 6, 2017 at 6:23 am #756167
    Rikard

    Hi Ferry,

    Thanks for the feedback. It looks like you are still running the old version though?

    Best regards,
    Rikard

    March 6, 2017 at 12:15 pm #756323
    psquinn

    I am also getting this issue

    Any ideas?

    • This reply was modified 7 years, 9 months ago by psquinn.
    March 7, 2017 at 8:06 am #756822
    Rikard

    Hi @psquinn,

    Could you please try to overwrite the theme files with a fresh copy from your Themeforest account via FTP to see if that helps? http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Best regards,
    Rikard

    March 7, 2017 at 8:52 am #756841
    psquinn

    Thanks Rikard, i have been playing around today and updating on another server which worked fine. I am wondering if this is a PHP version issue and layer slider not being compatible etc. If this is the case, are there any work arounds aside from upgrading the server?

    March 8, 2017 at 7:13 am #757518
    Rikard

    Hi,

    Thanks for the feedback. I’m not sure exactly what server features are required for running the latest version of LayerSlider, but I would say that you should try to keep it as modern as possible. What are the specs on the server which it doesn’t work on?

    Best regards,
    Rikard

    March 8, 2017 at 10:11 am #757644
    psquinn

    Server is currently running 5.2.17 but the layer slider is requiring 5.3 minimum I believe. I’m not sure if i can get this server upgraded but i will try.

    March 8, 2017 at 10:13 am #757646
    Yigit

    Hey!

    Thanks for sharing! I believe minimum required PHP version is higher than 5.3. It should be 5.5 but i am not 100% sure. I will inform our devs so they can contact LayerSlider team

    Best regards,
    Yigit

    March 21, 2017 at 11:13 am #764107
    FerryK

    After updating my PHP to version 5.6 the problem was solved and I could update the website!

    Best regards,
    Ferry

    March 22, 2017 at 12:29 am #764460
    Nikko

    Hi Ferry,

    Glad that your site is fixed :)

    Best regards,
    Nikko

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