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  • January 5, 2016 at 6:01 pm #560062
    shahrooz

    Hi Support,

    I have some problems with sidebar in woocommerce single product page. The sidebar appears under the product image instead of right side. Also, nothing happen when I change the default sidebar to something else (e.g. default sidebar to single product side bar). In other words, its only showing the default sidebar no matter what’s the config. I’ve changed the parent (Shop page) as well but nothing happened.

    I want to have the right sidebar as it parent “SHOP” is and also a customized sidebar for shop.

    Any clue to fix these issues?

    Thanks,

    PS. I’ve provided necessary details in private content.

    January 6, 2016 at 5:29 pm #560649
    Andy

    Hi shahrooz!

    You are using an old version of the theme, so please upgrade to Enfold 3.4.7 and let us know if you still need help afterwards.
    However, this is usually caused by a conflict with a plugin. Deactivate all of them to test which one is making problems.

    Cheers!
    Andy

    January 7, 2016 at 2:33 pm #561235
    shahrooz

    Hi Andy,

    There is a problem with my auto-update and I don’t want to do it manually. I’ve inserted my envato info (username and API) but the theme says “there is no update” but actually there is. I’m useing 3.4.2 and the latest is 3.4.7.

    Also, when I check manually, there is no update for theme.

    What should I do now?

    null

    Thanks,

    • This reply was modified 8 years, 11 months ago by shahrooz.
    January 7, 2016 at 2:37 pm #561242
    Yigit

    Hey!

    Please try this plugin to clear WordPress transients if you do not receive auto updates and you are sure that your API key is correct: https://wordpress.org/plugins/artiss-transient-cleaner/.

    Regards,
    Yigit

    January 7, 2016 at 4:36 pm #561351
    shahrooz

    Hi Yigit,

    I’ve installed and used the mentioned plugin and refreshed the Enfold setting. I got my api again from envato and everything is correct but still no auto update. Same message..

    Any clue?

    Thanks,

    January 7, 2016 at 4:40 pm #561355
    Yigit

    Hi!

    Have you cleared transients?

    Cheers!
    Yigit

    January 7, 2016 at 4:41 pm #561358
    shahrooz

    Yes, I did.. “Remove All Transients” -> Run now -> All transients were cleared on Thursday, 7th January 2016 at 22:35

    January 8, 2016 at 1:48 pm #561949
    Andy

    Hi!

    plugin does work for other customers. Strange … can you clear browser cache and hard refresh a few times please?

    Regards,
    Andy

    January 8, 2016 at 2:03 pm #561958
    shahrooz

    Andy,

    I did hard refresh many times and cleared cache a lot.. nothing happened..

    Regards,

    January 8, 2016 at 3:50 pm #562041
    Yigit

    Hi!

    In that case, i am afraid, you are going to need to update manually this time – http://kriesi.at/documentation/enfold/updating-your-theme-files/. It should work for the upcoming updates after manually updating.

    Regards,
    Yigit

    January 11, 2016 at 10:08 am #563015
    aB-Agenta

    Hi Yigit,

    i had the same update problem before and also with the new update. i also tried the plugin you recommended; it is still not doing the auto update, which is kind of problem, because you always have to check manually by searching in the forum for the correct version number…
    regards
    Lucie

    January 12, 2016 at 6:07 am #563691
    Rikard

    Hi Lucie,

    We are aware of the problem and we’re trying to find a solution to it, it’s difficult though since we’re dealing with a third party.

    Regards,
    Rikard

    January 27, 2016 at 2:25 pm #572881
    Amigs

    Hi

    I have the Version 3.4.7 and have the same problem. The sidebar appears under the product image instead of right side!

    All the best,
    Pascal

    January 27, 2016 at 4:27 pm #573014
    Yigit

    Hi!


    @someco     Please refer to Ismael’s post here – https://kriesi.at/support/topic/updated-enfold-wordpress-woocommerce/#post-563759

    Best regards,
    Yigit

    April 6, 2016 at 4:55 am #608646
    cptnem0

    What is going on with WooCommerce product page sidebars? They are not showing, spent all day troubleshooting why.

    Ismaels post suggests editing the WooCommerce plugin files, do you really think this is a good solution? WooCommerce is being updated twice a week.

    Am I reding this correctly?

    April 6, 2016 at 8:17 am #608744
    Rikard

    Hi @cptnem0,

    Could you start a new thread and post admin login details in private so that we can have a closer look please?

    Thanks,
    Rikard

    April 6, 2016 at 11:39 pm #609240
    cptnem0

    @rikard
    Sure thing, thanks.

    WooCommerce Single Product Page SIdebars Not Showing

    April 9, 2016 at 2:42 pm #610601
    Ismael

    Hey!

    We modified the sidebar modification so you don’t to edit any woocommerce files. Did you follow the instructions here? https://kriesi.at/support/topic/sidebar-rechts-single-page/#post-580220

    Best regards,
    Ismael

    April 11, 2016 at 1:14 am #610882
    cptnem0

    @ismael Thanks! A mix of misunderstanding the instructions and incorrect css. Found and fixed. Thanks so much for your support!!

    April 11, 2016 at 6:50 am #611009
    Rikard

    Hi,

    Great, glad you got it working :-)

    Regards,
    Rikard

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