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  • March 3, 2020 at 1:33 am #1189548
    Giva Góes

    I have noticed a recurring problem in the preloading of the Mansory Gallery.
    When I click on the “load more” button in the preview mode (from the page) it works perfectly, I see the preloader icon.
    But when I publish the page, the icon does not appear and the gallery is very slow when I click the “load more” button.

    What could be happening?

    March 4, 2020 at 8:07 am #1189925
    Giva Góes

    Can anyone help me with this problem?

    I noticed that the preloader css classes are not loaded. They only appear in post preview mode or when I disable “Load only used elements”. But I believe that preloading should work anyway.

    How can I fix this problem?

    thanks.

    March 4, 2020 at 1:58 pm #1190058
    Victoria

    Hi Giva Góes ,

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Please disable SG and see if the issue persists.

    Best regards,
    Victoria

    March 4, 2020 at 3:39 pm #1190106
    Giva Góes

    Hello, Victoria. Thanks for the answer.

    I left the temporary access information in the private content box.

    Best regards,
    Giva Góes

    • This reply was modified 5 years, 11 months ago by Giva Góes.
    March 6, 2020 at 11:37 am #1190825
    Victoria

    Hi Giva Góes,

    Please enable page preloading in the theme options and see if the issue persists.

    If you need further assistance please let us know.
    Best regards,
    Victoria

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