Problem with partner/logo element - Support | Kriesi.at

Tagged: enfold, no show, partner logo

Viewing 13 posts - 1 through 13 (of 13 total)

Author

Posts
August 2, 2023 at 6:20 pm #1415275

joshuati
Participant

Hi,
When I try to add a partner/logo on this page : https://somone.net/?preview_id=18&preview_nonce=76600408cc&preview=true
the section exists but the images don’t show up. Can you tell me why? it does show up with other pages tho.

August 3, 2023 at 10:31 am #1415314

Rikard
Keymaster

Hey joshuati,

The login details you posted are not working, please check and verify.

Best regards,
Rikard

August 3, 2023 at 10:41 am #1415317

joshuati
Participant

connexion corrected

August 3, 2023 at 5:20 pm #1415352

joshuati
Participant

Also, I don’t know why but I lost the testimonials widget :(

August 6, 2023 at 4:21 pm #1415649

Mike
Moderator

Hi,
Thanks for the login but it doesn’t seem to be an admin login as I can’t see any theme setting or WordPress settings, please update to a admin login.
Have you tried disabling your plugins or switching to the parent theme to see if the partner logo then works correctly?

Best regards,
Mike

August 7, 2023 at 9:42 am #1415683

joshuati
Participant

Hi, I solved the rights issue, but I have a far big problem now….
One page cannot be accessed anymore. it’s the contacts page. Please help, it says it is linked with the theme.

August 7, 2023 at 10:01 am #1415688

joshuati
Participant

Okay, from what I see, the last version of enfold is bugged. When I uploaded it, I lost enfold and it made my theme administration crash. Now when I upload a theme, enfold is there but not visible…..

August 7, 2023 at 6:42 pm #1415735

Mike
Moderator

Hi,
I have checked your contacts page on the frontend and backend but I see no issues, try clearing your browser cache and checking again.

Best regards,
Mike

August 9, 2023 at 11:39 am #1415902

joshuati
Participant

Hi, I did it, but the partner logos are not showing anymomre. To solve the previous issue I had to do a role back. But on my accueil page, the partner logos are not showing in the slider

August 9, 2023 at 11:40 am #1415903

joshuati
Participant

the issue is the same when I log from a mobile.

August 9, 2023 at 5:49 pm #1415944

Mike
Moderator

Hi,
Odd I’m seeing it:

Please note that iPhones can be hard to clear the cache, often you need to also clear the history to fully purge the cache, following these steps for Safari and note Step 4 where you will Clear the History.

Best regards,
Mike

August 11, 2023 at 5:06 pm #1416083

joshuati
Participant

This reply has been marked as private.

August 12, 2023 at 9:37 am #1416099

Mike
Moderator

Hi,
If you entered a license in the Envato private token field, in this would not be correct, you need to go to your Envato Theme Forest account and create a Envato private token, please see our documentation here.
If you did create a token, then please create a new one and ensure that the correct permissions are selected if you still have issues then please try the Envato Market plugin

Best regards,
Mike
Author

Posts

Viewing 13 posts - 1 through 13 (of 13 total)

You must be logged in to reply to this topic.