Problem with my Enfold

Hi Sergio,

We appreciate that you’ve been using Enfold for a long time :)
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
   ( to be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

Best regards,
Nikko

Hi Sergio,

I apologize for the delayed response. I tried to login with credentials, however, I’m getting this:

Nome utente sconosciuto. Ricontrolla o prova ad usare il tuo indirizzo email

Best regards,
Nikko

Hi sergiostraface,

Thanks for giving us admin access.
I was able to check the backend of your site and I could see a lot of js errors which are caused by incompatibility between Enfold 3.7.1 and WordPress 5.7, one other error is caused by Yoast SEO.
I tried to install and activate Enable jQuery Migrate Helper plugin which fixes the errors but the layout builder is still not working, I think the only option now is to update it to the latest version of Enfold (4.8.1).

Please follow the steps below:

Make a backup:
– Site Backup: https://kriesi.at/documentation/enfold/backup-wordpress-site/
– Theme Settings Backup: https://kriesi.at/documentation/enfold/backup-theme-settings/

Option 1: Use Envato Market to update your site
– link: https://envato.com/market-plugin/

Option 2: Update manually
1. Login to ThemeForest and download the Enfold theme, right-click over the downloaded zip file and extract/unzip it.
2. It should generate a new folder, open it and look for the enfold folder
3. Right-click the enfold folder then zip it, here’s a tutorial on how to create a zip file in windows: https://www.howtogeek.com/668409/how-to-zip-and-unzip-files-on-windows-10/ (this should create enfold.zip
4. Log in to WordPress as and Admin.
5. Install and activate a maintenance plugin and put your site in Maintenance mode.
6. Go to Appearance > Themes, switch to a default WordPress theme like TwentyTwenty then delete Enfold.
7. Click on the ADD NEW button.
8. Click on the UPLOAD THEME button.
9. Click BROWSE and choose enfold.zip file
10. Click the INSTALL NOW button and switch to Enfold or your child theme.
11. Remove the maintenance mode then deactivate and remove the maintenance plugin.

Register the theme by following the instructions in https://kriesi.at/documentation/enfold/theme-registration/
Once this is done, the next time you update, you’ll only need to go to Enfold > Theme Updates and click on the Update button.

Best regards,
Nikko

Hi wildbeets2020,

Can you give us the login link? also FTP access for checking the files.

Best regards,
Nikko

Hi wildbeets2020,

Thanks we have updated Enfold to the latest version.
Please review your site.

Best regards,
Nikko

Hi sergiostraface,

Thanks, we have updated your site to the latest version.
Please review your site.

Best regards,
Nikko

Hi Sergio,

You’re welcome and thanks for your kind words :)
Thanks for using Enfold and have a great weekend!

Best regards,
Nikko