Viewing 10 posts - 1 through 10 (of 10 total)
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  • February 13, 2018 at 7:59 pm #911882
    VipProduction

    Hello,
    we have some problems on our web with viewing photo via Gallery.
    1) When we use 4 or more photo in one row, few of them are missing…
    2) And the problem with viewing photo via Gallery. Sometimes photos are disappears…
    3) Instagram widget doesn’t work.

    Last month everything was perfect. We didn’t make any changes on our web.
    I send you links in Private Content.

    February 14, 2018 at 5:08 am #912099
    Rikard

    Hey VipProduction,

    You are running an old version of the theme, could you try updating the theme to the latest version (4.2.3) to see if that helps please? http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Best regards,
    Rikard

    February 14, 2018 at 10:41 am #912178
    VipProduction

    We don’t use the child theme, so it’s difficult for us to update the theme.
    Did you see our web and that problem?

    February 14, 2018 at 2:42 pm #912278
    Rikard

    Hi,

    Ok, so you have customised core theme files? Is there a reason for you not running a child theme? Not running a child theme with customisations is not a very good idea to be honest with you. We really can’t debug versions of the theme which is this old, since we have made a lot of changes since it was released.

    Best regards,
    Rikard

    • This reply was modified 6 years, 10 months ago by Rikard.
    February 14, 2018 at 2:49 pm #912285
    VipProduction

    Could you describe how can we make child themes easily by ourselves?
    We don’t have webmaster right now.

    February 14, 2018 at 4:25 pm #912334
    Nikko

    Hi,

    You can download the child theme here: https://kriesi.at/documentation/enfold/using-a-child-theme/
    The instructions on how to use it is there as well. Hope it helps :)

    Best regards,
    Nikko

    February 14, 2018 at 5:03 pm #912359
    VipProduction

    Thank you! But how can we move our actual theme to the child theme?
    Could you please write exactly how can we install it and transfer?

    Thank you!

    February 14, 2018 at 5:08 pm #912368
    Nikko

    Hi,

    The instructions are already in https://kriesi.at/documentation/enfold/using-a-child-theme/ you just need to download the theme, install and activate it. Then go to Enfold > Import/Export then click on Import Parent Theme Settings then save. Hope this helps :)

    Best regards,
    Nikko

    February 15, 2018 at 11:15 am #912698
    VipProduction

    Thank you for you reply!
    “you just need to download the theme, install and activate it.” where exactly we need to install that theme and how can we activate?
    Could you write us like the post abobe “Then go to Enfold > Import/Export then click on Import Parent Theme”
    We have already had a lot of information on our website, so we’re very afraid of loosing that information during update the theme.

    Thank you very much!!!

    February 15, 2018 at 9:32 pm #912941
    Basilis

    Hi,

    You can activate the theme from the Theme Options, using the License key which is listed under your Downloads at Themeforest.

    Best regards,
    Basilis

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