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Viewing 9 posts - 1 through 9 (of 9 total)
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  • April 21, 2017 at 6:30 pm #781339
    WEBCREATIVI

    Hi! We are facing problems with contacts forms in pages, when we modify contact mail and subject the changes are not shown in the visual editor as if they where not saved.
    The changes are saved into the database (they are restorable from the revisions), but the visual editor shows the default values.
    Could you please check? Thanks

    April 22, 2017 at 7:00 am #781560
    Rikard

    Hey WEBCREATIVI,

    Could you try deleting the element and save, and then recreate it to see if that helps please?

    Best regards,
    Rikard

    April 24, 2017 at 11:12 am #782237
    WEBCREATIVI

    Hey Rikard, I tried but nothing has changed. :(

    April 25, 2017 at 7:42 pm #783051
    Victoria

    Hi WEBCREATIVI,

    Which is the page in question?

    If you need further assistance please let us know.
    Best regards,
    Victoria

    April 26, 2017 at 2:09 pm #783479
    WEBCREATIVI

    Dear Victoria,
    you can try any page under /marchi section.
    For example /marchi/alberta or /marchi/battistella

    We use an enfold template to set up our contact form and replicate it in all pages.
    We tried also to recreate the form from scratch, but nothing changed.

    It seems to be only a “rendering” problem (maybe a javascript conflict?), since the updates have been correctly saved in the database.

    April 27, 2017 at 8:23 pm #784185
    WEBCREATIVI

    Dear support,

    did you find any solutions?

    Please let us know, our client is very disappointed for this issue… :(

    Regards,
    Carlo

    April 29, 2017 at 2:49 pm #784971
    Victoria

    Hi WEBCREATIVI,

    There is an error on the page. You can see the screen shot in private. Please refer to this thread for a possible solution.

    If you need further assistance please let us know.
    Best regards,
    Victoria

    May 3, 2017 at 10:01 pm #787441
    WEBCREATIVI

    Hi Victoria,
    you solved my issue!
    It seems it was a wordfence problem: setting the plugin in learning-mode for a while has solved the issue.

    Thank you and best regards,

    Carlo

    May 4, 2017 at 6:45 am #787608
    Rikard

    Hi,

    Great, glad you got it working and thanks for the feedback. Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

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