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  • November 26, 2018 at 8:50 am #1037547
    bjorn-elementMEDIA

    Hi there,
    I’ve been trying to upload extra icons from Flaticons, I also tried Fontello as a test but the icons aren’t added as I receive the following error.

    “Couldn’t add the font because the server didn’t respond.
    Please reload the page, then try again”

    The zip file appears to upload as it is in my media library but the import function doesn’t seem to work. Would this have something to do with my server not being able to unzip files perhaps?

    Thanks

    November 26, 2018 at 11:21 am #1037609
    Nikko

    Hey bjorn-elementMEDIA,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( do be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

    November 26, 2018 at 1:42 pm #1037640
    bjorn-elementMEDIA
    This reply has been marked as private.
    November 27, 2018 at 4:15 pm #1038049
    Nikko

    Hi bjorn-elementMEDIA,

    Thanks for giving us admin access.
    Please login to your site and click on the link in private content.
    There are some extensions that are essential but aren’t available on your server settings but the most important one that really needs to be enabled when uploading fonts/icons is: PHP ZipArchive Extension
    Contact your hosting provider to enable those and it should fix the issue :)

    Best regards,
    Nikko

    November 27, 2018 at 11:52 pm #1038288
    bjorn-elementMEDIA

    Hey Nikko,

    Thanks for that! I didn’t even know that System Status page was in there. I’ve added the ZipArchive Extension and will fix the other potential issues also.
    Icon uploads now work perfectly!

    Thanks for your help :)

    November 28, 2018 at 12:39 pm #1038467
    Nikko

    Hi bjorn-elementMEDIA,

    Glad that we could help you :)
    Feel free to comeback if you need further assistance.
    Thanks for using Enfold and have a great day!

    Best regards,
    Nikko

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Viewing 6 posts - 1 through 6 (of 6 total)
  • The topic ‘Problem uploading Fontello and Flaticons’ is closed to new replies.