Viewing 7 posts - 1 through 7 (of 7 total)
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  • #1164171

    I replaced old Propulsion theme with new Enfold.
    But now I can’t edit the pages with “Advanced Layer Builder”. Loading the page from the dashboard appears to be looping … and does not open the Avia Layout Builder panel.
    Please find in private content link and credentials.

    Best regards,
    Oriano

    #1164186

    Please, see this video.

    #1164232

    Hi orianos,

    Best regards,
    Victoria

    #1164346

    Hi Victoria, thanks for your answer.
    I see that the site cannot be reached from your IP.
    Perhaps then the cause of the problem is the web server …

    I contacted the hosting company to ask them for clarification and I wait for your reply.

    Return to you as soon as I received a reply from the hosting.

    Best regards,
    Oriano

    #1164409

    Hey,

    I wanted to check your website but i received the same error Victoria got. Please temporarily disable IP restriction :)

    Best regards,
    Yigit

    #1164453

    Hi Yigit, hi Victoria, thanks for your answers.

    This is what the hosting has communicated to me:
    > we proceeded to solve the problem, there was a too excessive rule on our WAF that blocked access to some resources, an exception was added, …

    Now then I can edit the posts and use ALB :)

    PS: the reason why you can’t access the wordpress backend, always called from the hosting (based in Italy), is this:
    > … for security reasons we have enabled access to the wordpress backend only to Italian IPs.

    Fortunately I have few sites with this hosting …
    Most of the sites I manage are on another hosting, and I don’t have this kind of problems.

    Many thanks for your help. As far as I’m concerned, I’m trying to adopt in all the sites that I manage your theme. Thanks again for your support.

    Best regards
    Oriano

    #1164454

    Ciao Oriano!

    Glad the issue is resolved and thanks for sharing your solution :)

    Let us know if you have any other questions or issues!

    Regards,
    Yigit

Viewing 7 posts - 1 through 7 (of 7 total)
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