Viewing 14 posts - 1 through 14 (of 14 total)
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  • April 15, 2020 at 3:59 pm #1204022
    jaldesign

    Hello,
    We are having a problem with our site, for some reason it has a smaller width in its content (before it was 1310px by default and now it is 1010px) and some commands in Quick CSS are not working correctly.

    We received an email from WordPress stating the error on the website, and that it was an error in the Enfold theme. In the function.php file.

    We would like to know how to solve this problem.

    More details about the error:
    – An error of type E_PARSE was caused in line 751 of the functions.php file. Error message: syntax error, unexpected ‘builder_set_debug’ (T_STRING)

    Website details:
    wordpress – v5.4
    enfold – v4.5.7
    php – v7.1

    Thank you very much in advance,
    Hugs

    April 15, 2020 at 5:27 pm #1204064
    Victoria

    Hey jaldesign,

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

    April 15, 2020 at 6:56 pm #1204122
    jaldesign
    This reply has been marked as private.
    April 17, 2020 at 8:45 am #1204643
    Rikard

    Hi,

    Thanks for that, the login details don’t seem to work though:

    Erro: A senha informada para o usuário enfold está incorreta. Perdeu a senha?

    Please check and verify the details.

    Also please consider updating the theme to the latest version (4.7.4): https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.

    Best regards,
    Rikard

    April 17, 2020 at 4:49 pm #1204748
    jaldesign
    This reply has been marked as private.
    April 19, 2020 at 6:00 am #1205170
    Rikard

    Hi,

    Thanks for that, I still can’t login though:

    Nome de utilizador desconhecido. Verifique de novo ou tente com o seu endereço de email.

    Best regards,
    Rikard

    November 5, 2021 at 9:27 am #1327912
    evvmedia
    This reply has been marked as private.
    November 5, 2021 at 3:58 pm #1327956
    Rikard

    Hi evvmedia,

    Please open a new thread and include WordPress admin login details in private, so that we can have a closer look at your site.

    Best regards,
    Rikard

    November 6, 2021 at 12:10 pm #1328009
    evvmedia
    This reply has been marked as private.
    November 8, 2021 at 6:49 am #1328172
    Rikard

    Hi evvmedia,

    We can’t check your site because of the error messages. Please open a new thread and include FTP and WordPress admin login details in private, so that we can have a closer look at your site. If you have server error logs, then please share them with us as well.

    Best regards,
    Rikard

    November 8, 2021 at 10:51 am #1328198
    evvmedia
    This reply has been marked as private.
    November 8, 2021 at 12:38 pm #1328210
    Rikard

    Hi evvmedia,

    Could you upgrade the WordPress account to have admin rights please?

    Best regards,
    Rikard

    November 10, 2021 at 10:37 am #1328456
    evvmedia
    This reply has been marked as private.
    November 10, 2021 at 2:18 pm #1328502
    Rikard

    Hi,

    Thanks for the update. A license problem should not generate fatal errors, so I don’t think that is the problem. We have tested the theme with PHP 8 extensively, so I’m not sure what the problem is on your site unfortunately. If you should need further help with this problem, then please put the test site back, so that we can check the problem there. Otherwise, then please continue using PHP 7.4 on your live site, and don’t update the PHP version there, until you have verified that it’s working on a test or staging site.

    Best regards,
    Rikard

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