Viewing 16 posts - 1 through 16 (of 16 total)
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  • May 3, 2019 at 9:09 am #1096802
    irvinekcc

    Hello,
    I have a problem of advanced layout builder after updated latest Enfold theme (version 4.5.6) via FTP. I had the issue to updated Enfold by theme section of WordPress so I downloaded the zip file (themeforest-4519990-enfold-responsive-multipurpose-theme) , then replaced enfold/framework/php/auto-updates/class-pixelentity-theme-update.php with https://github.com/KriesiMedia/enfold-library/blob/master/temp_fixes/Enfold_4_4_1/class-pixelentity-theme-update.php , and then uploaded enfold folder via FileZilla. Then I noticed version was changed from 4.2.4 to 4.5.6 at WordPress them section.
    By the way, I couldn’t used the Advanced Layout Builder at all. Pls let me know how to resolve this problem!
    Thanks,
    – Jun

    May 4, 2019 at 6:14 am #1097081
    Rikard

    Hi Jun,

    Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    May 4, 2019 at 7:47 am #1097118
    irvinekcc
    This reply has been marked as private.
    May 5, 2019 at 5:06 am #1097351
    Rikard

    Hi Jun,

    Thanks for that, though I’m not sure exactly what you have done. Did you replace the existing file in 4.5.6 with the file in private? If so then please replace it with the actual one from the theme instead to see if that changes anything.

    Best regards,
    Rikard

    May 7, 2019 at 4:20 pm #1098118
    irvinekcc

    Hi Rikard,
    I replaced version 4.2.4 as version 4.5.6 including https://github.com/KriesiMedia/enfold-library/blob/master/temp_fixes/Enfold_4_4_1/class-pixelentity-theme-update.php( For this php, I found the post that needs to be updated).
    What is the “actual one from the theme” and pls let me know how to resolve the problem?
    Thanks
    jun

    May 8, 2019 at 6:31 am #1098318
    Rikard

    Hi Jun,

    Sorry but I still don’t get what you have done. Could you simply replace the whole theme folder with the latest version (4.5.6)?

    Best regards,
    Rikard

    May 8, 2019 at 6:54 am #1098330
    irvinekcc

    Hi Richard,
    Actually I already did. Would you let me know any detail instruction regarding how to replace 4.5.6 by FTP, pls! I might miss some…
    Thanks -jun

    May 9, 2019 at 4:08 am #1098701
    Rikard

    Hi Jun,

    Thanks for the clarification. I see that the server is returning a 500 internal server error on the post.php WordPress file when trying to edit a page. Why that is I don’t know unfortunately.

    Are we allowed to overwrite the theme files on your installation? If so then please make sure that you have backups of the site in case something should go wrong, I think you can do that in the backend of WPEngine.

    Best regards,
    Rikard

    May 10, 2019 at 6:25 am #1099166
    irvinekcc

    Hi Richard,
    Thanks. Yes, I’m ok regarding you overwrite theme files on my current installation. I have the back files just in case.
    And I got “The link is not currently active.” after I clicked WPEngine that you suggested.
    Thanks
    jun

    May 11, 2019 at 6:31 am #1099504
    Rikard

    Hi,

    Thanks for the update. We release another version of the theme yesterday, 4.5.7, could you try updating to that to see if that changes anything? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update

    Best regards,
    Rikard

    May 11, 2019 at 8:08 pm #1099627
    irvinekcc

    Hi Richard
    Thanks for your update. By the way, still I can’t use the advanced layout builder at Enfold 4.5,6. For your reference, for instance, Dash board of olpkcc account – Portfolio – Edit of Bluechurch (one of portfolio item). Then I notice endless cursor at templates window ( pls see below link on this msg).
    And then I updated Envato private token and Enfold 4.5.7 right before upon your advice. Unfortunately I’m standing on same problem.
    Pls resolve this and I appreciate your supports all.

    Thanks.
    jun

    layout builder link

    May 11, 2019 at 8:32 pm #1099629
    goldengate415

    With WP Engine you can restore backups from the past 30 days from the WP Engine site (not backend). You go to https://my.wpengine.com/installs/ and then select backup points. You could then restore a backup from before the update and see if site comes back up. There are detailed instructions in the Enfold documentation on how to update via FTP if you need them.

    Good luck!

    May 11, 2019 at 8:44 pm #1099632
    irvinekcc

    Hello goldengate415,
    Thanks for your comment. By the way, why did you mention backup from WP engine site. I had the issue with advance the layout builder of recent theme (Enfold). Even I back to past image of WP Engine, I have same issue. Thanks -jun

    May 14, 2019 at 8:12 am #1100397
    Ismael

    Hi,

    Thanks for the update.

    The builder works properly when the plugins are deactivated. We activated them back. Please deactivate them again and activate them back one plugin at a time to find the cause of the issue.

    Best regards,
    Ismael

    May 16, 2019 at 6:34 am #1101259
    irvinekcc

    Hi Ismael,
    Thanks. I resolved the issue (advanced layout builder of Enfold) after deactivate Revolution slider (plug-in). Finally…^^
    jun

    May 17, 2019 at 5:02 am #1101646
    Rikard

    Hi,

    Great, I’m glad to hear that you got it working. Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

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