Predefined Color Schemes not active - Support | Kriesi.at

Viewing 8 posts - 1 through 8 (of 8 total)

Author

Posts
August 20, 2020 at 2:48 pm #1239554

mgould
Participant

I was able to select predefined color schemes until I did my last round of updates and now when I click on one, nothing happens. The URL that comes up is https://www.americanmillwork.com/wp-admin/admin.php?page=avia# How can I fix this? Thank you!

August 21, 2020 at 7:37 am #1239751

Rikard
Keymaster

Hey mgould,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

August 21, 2020 at 12:53 pm #1239786

mgould
Participant

This reply has been marked as private.

August 23, 2020 at 6:39 am #1240043

Rikard
Keymaster

Hi,

Thanks for that. First off, could you try updating the theme to the latest version (4.7.6.3) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.

Best regards,
Rikard

August 24, 2020 at 4:07 pm #1240397

mgould
Participant

I updated to the newest version but am still experiencing the same problem

August 25, 2020 at 8:55 am #1240607

Rikard
Keymaster

Hi,

Thanks for the update. I’m having no problem selecting them on my end though, please see screenshot in private. Could you try using a different browser or an incognito/private window?

Best regards,
Rikard

August 25, 2020 at 12:55 pm #1240651

mgould
Participant

An icognito browser window worked – I didn’t know about that trick. Thanks!!

August 25, 2020 at 10:49 pm #1240783

Jordan Shannon
Inactive Moderator

Hi,

Did you need additional help with this topic?

Best regards,
Jordan Shannon
Author

Posts

Viewing 8 posts - 1 through 8 (of 8 total)

You must be logged in to reply to this topic.