Post photos not appearing

Hey phausner,

Thank you for using Enfold.

Would you mind if we access the file server? We need to inspect the postslider.php file. Please post the FTP details in the private field.

Best regards,
Ismael

Hi,

Thanks for the update.

What is the host name? I tried using the domain name but it didn’t work — the login authentication failed.

Best regards,
Ismael

Hi,

Thanks for that, though we need to know what to put host field of our FTP clients. Otherwise we can’t connect to your site, Hostgator is your hosting provider but it won’t work to put that in the host field.

Best regards,
Rikard

Hi,

Thanks for the update.

We tried those info but they seem to be invalid (see private field). Please confirm those credentials with your hosting provider.

Best regards,
Ismael

Hi,

Thanks for the update.

Unfortunately, it still doesn’t work. This is what we get when we try to connect to the server. (see private field)
Please ask your hosting provider if there are other security options that you’re not aware of. They might be blocking access of certain countries. You can find our locations in this page.

// https://kriesi.at/contact/customization

Best regards,
Ismael