Viewing 5 posts - 1 through 5 (of 5 total)
  • Author
    Posts
  • October 3, 2016 at 12:18 pm #694534
    CircleofBlueAdmin

    Hello. When you create a post using the Advanced Post Editor, the email from WordPress has all the theme shortcode:

    [av_section min_height='custom' min_height_px='400px' padding='default' shadow='no-shadow' bottom_border='no-border-styling' id='' color='main_color' custom_bg='' src='https://DOMAIN.com/wp-content/uploads/2016/10/Going-Home-1500x630.jpg' attachment='11885' attachment_size='featured_large' attach='fixed' position='bottom center' repeat='stretch' video='' video_ratio='16:9' overlay_opacity='0.5' overlay_color='' overlay_pattern='' overlay_custom_pattern='']…

    What is the recommended workaround?

    October 4, 2016 at 6:04 am #694873
    Rikard

    Hi Circle of Blue,

    Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply. Also please point out the post where you are having problems.

    Best regards,
    Rikard

    October 5, 2016 at 2:58 am #695289
    CircleofBlueAdmin

    Here you go.

    October 7, 2016 at 1:17 pm #696452
    Andy

    Hi,

    Please deactivate all plugins one by one to check which one is causing this issue and let us know if this solves the problem.
    In addition to that, please let us know if we are allowed to deactivate one or more of your plugins as well for testing purposes :)

    Best regards,
    Andy

    October 7, 2016 at 4:48 pm #696612
    CircleofBlueAdmin

    You CANNOT deactivate any plugins. I’ll let you know when I test at an off hour for our site – thank you.

  • Author
    Posts
Viewing 5 posts - 1 through 5 (of 5 total)
  • You must be logged in to reply to this topic.