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  • August 4, 2018 at 6:53 am #993420
    Drebosio

    Hi all,

    So we have videos we are showing via portfolio items, they were working fine, but now when you click them it is showing a black screen.

    I checked youtube and they play fine.

    Including info if you need to take a closer look.

    August 6, 2018 at 11:20 am #993884
    Ismael

    Hey Drebosio,

    Thank you for using Enfold.

    Access from my country is disabled. Please unblock the countries where the team members reside.

    // http://kriesi.at/about

    Best regards,
    Ismael

    August 6, 2018 at 7:07 pm #994042
    Drebosio
    This reply has been marked as private.
    August 7, 2018 at 3:38 am #994189
    Ismael

    Hi,

    (see private field)

    Best regards,
    Ismael

    August 7, 2018 at 4:26 am #994200
    Drebosio

    Hey Ismael,

    I’ve updated, please let me know if you can’t get in. I’d give it 5-15min from now for it to propagate.

    August 7, 2018 at 5:11 am #994207
    Ismael

    Hi,

    This is happening because of the scripts related to the privacy policy features. I know it doesn’t sound related, but the theme disables automatic embedding of video elements unless the visitors chose to enable it. You need to replace the video shortcode with the actual iframe code. I edited the “Barcode Date and Lot Code Inspection” portfolio item as an example. (see private field)

    You need to review the Enfold > Privacy and Cookies panel.

    // https://kriesi.at/archives/enfold-4-4-and-the-gdpr-general-data-protection-regulation

    Best regards,
    Ismael

    August 7, 2018 at 5:22 pm #994495
    Drebosio

    Thanks Ismael,

    Overlooked this section in the changelog. Will make the updates you suggested. Can mark this as closed/resolved

    August 8, 2018 at 2:07 am #994652
    Ismael

    Hi!

    No problem. Let us know if you need anything else.

    Cheers!
    Ismael

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