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  • April 15, 2021 at 4:41 pm #1294595
    premedia

    This was a problem I raised in a thread a couple of years ago.
    See POST #964792
    https://kriesi.at/support/topic/portfolio-page-styling-format-is-lost-when-moving-to-enfold-4-4-from-enfold-3-8/

    Now the problem is back again.
    http://british-voiceover.co.uk/portfolio-item/canopy-insurance-app-explainer-voiceover/

    Strange that the last video of the 3 is just a black rectangle – and the 1/3 column at the end (with the text and concertina) is pushed down below the last video (the black one) instead of showing on the right-hand side of the page.
    Note: When I have only two videos on the page it works fine – but three videos or more causes this problem when they are encased in a 2/3 column like this.
    Can you offer a solution for this?

    NOTE: If I put several videos into two x 1/3 columns, then I can display many videos without any layout problems or with the videos showing as a black rectangle. See this example portfolio page:
    http://british-voiceover.co.uk/portfolio-item/cint-animated-explainer-video-voiceover/

    Thanks for your support.

    Pete

    April 19, 2021 at 5:16 am #1295074
    Rikard

    Hi Pete,

    Sorry for the problem. I see that you are running an old version of the theme, could you try to update to the latest version (4.8.1) to see if that helps please? The update to 4.8.x has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541

    You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or use a plugin to upload the theme zip file: https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/

    If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.

    Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/

    Best regards,
    Rikard

    April 20, 2021 at 1:11 pm #1295520
    premedia

    hi Rikard
    Thanks for your reply and the links.
    Im going to try the plugin method as it seems to work well for many.

    My theme is already customised within the child theme – with some edits to functions.php.
    I assume the CSS changes we usually make in the GUI box are stored in the style.css within the child theme too?

    Can I please check –
    1. are the child theme files untouched by the plugin update method for enfold.zip (v4.8.1) – and my site tweaks will continue to run fine with the updated enfold V4.8.1?
    2. do I need to make any changes to functions.php in the child theme when I update to V4.8.1 – or is the core child functions.php still ok to work with the updated enfold V4.8.1
    3. Is there also a child theme update for V4.8.1. that I need to install along with the main theme update v4.8.1 ?

    Hope you can help on the above.

    Thanks
    Pete

    • This reply was modified 3 years, 7 months ago by premedia.
    April 20, 2021 at 9:43 pm #1295616
    premedia

    An update.
    I was able to update enfold using the plug-in but when I clicked on go to themes page my screen showed white with an error message. All WP dashboard and functions were inaccessible but the website showed ok.
    My hosting co helped by updating to PHP 7.2 which then allowed me to access the WP dashboard again.

    So I then created the personal token in ENVATO. I tried two different ones inside enfold but both were rejected with the black box error message. Not sure what more I can do with that. Any ideas what could cause that ?
    Thanks
    Pete

    April 21, 2021 at 4:45 pm #1295850
    premedia

    another update.
    I was able to get the token working
    and have updated now to WP 5.7.1 which is running Enfold V4.8.1

    Coming back to the original layout problem – it’s still there on the page linked below.
    the last video of the 3 is just a black rectangle – and the 1/3 column at the end (with the text and concertina) is pushed down below the last video (the black one) instead of showing on the right-hand side of the page.
    Note: When I have only two videos on the page it works fine – but 3 videos or more causes this problem if encased in a 2/3 column like this.
    http://british-voiceover.co.uk/portfolio-item/canopy-insurance-app-explainer-voiceover/

    Any thought on how to fix it ?

    I can provide login details if that is necessary – please let me know.

    Best
    Pete

    April 22, 2021 at 12:52 am #1295897
    Guenni007

    there must be a difference on your setting between these three videos.
    i can all embed them in a 2/3 column.: https://webers-testseite.de/portfolio/canopy/

    can you please do the following: erase the third video alb element and duplicate the second one.


    now there are again 3 video alb elements – open the last and only replace the video link to : https://vimeo.com/267273195

    and lets see what happens

    April 23, 2021 at 5:21 am #1296176
    Rikard

    Hi,

    Thanks for helping out @guenni007 :-)

    Did you try out the suggestion above @premedia? If that doesn’t help, then please share admin WordPress login details with us in private, so that we can have a closer look.

    Best regards,
    Rikard

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