Viewing 14 posts - 1 through 14 (of 14 total)
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  • #1154999

    Dear support,
    the portfolio entries do not load after clicking 2 or 3 different entries. Could you please take a look at it what could cause this error?
    See the admin details in the private content section.
    Thanks

    #1155158

    Hey dondela,

    Do you mean that they don’t load after clicking the filters a few times or going in to actual portfolio items and then back?

    Best regards,
    Rikard

    #1155210

    Hi Rikard,
    I click one portfolio item, then I go back on the overview page and Click the next portfolio item. I repeat this a view times then the portfolio entrie stops loading.
    Same problem when I use the turn-Page arrows to go to the next portfolio item.

    #1155822

    Hi dondela,

    The first 2 items in your portfolio works fine but when trying to open other portfolio items, it loads for some time then this error shows:

    Service Unavailable
    The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.

    I could not see any js errors in the web console and the backend of those portfolio pages works fine.
    Try to enable WordPress Debugging: https://wordpress.org/support/article/debugging-in-wordpress/ you may see some clues on the problem.

    Best regards,
    Nikko

    #1155943

    Hi Nikko,
    thanks for helping. I enabled debugging and get the following errors. You know what could cause this?

    [12-Nov-2019 08:01:22 UTC] PHP Fatal error: Maximum execution time of 240 seconds exceeded in /html/website-2018/rockon/wp-includes/shortcodes.php on line 361
    [12-Nov-2019 08:01:49 UTC] PHP Fatal error: Maximum execution time of 240 seconds exceeded in /html/website-2018/rockon/wp-includes/shortcodes.php on line 190
    [12-Nov-2019 08:04:27 UTC] PHP Fatal error: Maximum execution time of 240 seconds exceeded in /html/website-2018/rockon/wp-includes/shortcodes.php on line 190
    [12-Nov-2019 08:06:38 UTC] PHP Fatal error: Maximum execution time of 240 seconds exceeded in /html/website-2018/rockon/wp-includes/shortcodes.php on line 467
    [12-Nov-2019 08:06:45 UTC] PHP Fatal error: Maximum execution time of 240 seconds exceeded in /html/website-2018/rockon/wp-includes/shortcodes.php on line 361

    #1155979

    Hi dondela,

    Try the solution written on this post:
    https://www.wpbeginner.com/wp-tutorials/how-to-fix-fatal-error-maximum-execution-time-exceeded-in-wordpress/

    Best regards,
    Nikko

    #1155993

    Hi Nikko,
    hm this changed nothing…
    i got some more errors now:
    [12-Nov-2019 11:08:39 UTC] PHP Notice: Trying to get property ‘ID’ of non-object in /html/website-2018/rockon/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/element-manager.class.php on line 981
    [12-Nov-2019 11:08:39 UTC] PHP Notice: Trying to get property ‘ID’ of non-object in /html/website-2018/rockon/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/element-manager.class.php on line 981
    [12-Nov-2019 11:08:39 UTC] PHP Notice: Trying to get property ‘ID’ of non-object in /html/website-2018/rockon/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/element-manager.class.php on line 981
    [12-Nov-2019 11:08:39 UTC] PHP Notice: Trying to get property ‘ID’ of non-object in /html/website-2018/rockon/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/element-manager.class.php on line 981
    [12-Nov-2019 11:08:40 UTC] PHP Notice: Trying to get property ‘ID’ of non-object in /html/website-2018/rockon/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/element-manager.class.php on line 981
    [12-Nov-2019 11:08:40 UTC] PHP Notice: Trying to get property ‘ID’ of non-object in /html/website-2018/rockon/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/element-manager.class.php on line 981
    [12-Nov-2019 11:08:40 UTC] PHP Notice: Trying to get property ‘ID’ of non-object in /html/website-2018/rockon/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/element-manager.class.php on line 981
    [12-Nov-2019 11:08:40 UTC] PHP Notice: Trying to get property ‘ID’ of non-object in /html/website-2018/rockon/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/element-manager.class.php on line 981
    [12-Nov-2019 11:08:40 UTC] PHP Notice: Trying to get property ‘ID’ of non-object in /html/website-2018/rockon/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/element-manager.class.php on line 981

    #1156644

    Hi,

    Thank you for the update.

    We can reproduce the issue on our end, but we are not really sure what’s causing it. Can we access the file server? We would like to do some tests and debug the issue. Please post the FTP details in the private field.

    Did you modify the .htaccess file?

    Best regards,
    Ismael

    #1156693
    This reply has been marked as private.
    #1157748

    Hi dondela,

    We apologize for the delayed response.
    The ftp login didn’t worked when I checked with filezilla.
    It does seem to have an issue with the masonry, after removing it in ‘So geht vegan’ it does show properly.
    However after I tested the same content on my local server it does work properly.
    Can you also try to switch the php version? maybe 7.1

    Best regards,
    Nikko

    #1157772

    Hi Nikko,
    thanks for helping, I switched the PHP Version to 7.1 latest FPM.
    I tried to make a new Portfolio-page with a portfolio-masonry and get the same errors, strange…
    The ftp-credentials are correct, maybe try FTP-passive mode?

    #1158039

    Hi dondela,

    It’s now fixed.
    The problem was the page in private content which uses a page content element which is pointing to itself which produces an infinite loop.
    The portfolio pages except for the working ones are pointing to that page as well, which in turn wasn’t loading.
    I think it should be safe to switched it back to the previous php version.
    The ‘So geht vegan’ portfolio page is now restored as well.
    Let us know if you need further assistance.

    Best regards,
    Nikko

    #1158050

    HI Nikko,
    awesome! Thank you very much!
    Great support!

    #1158054

    Hi dondela,

    We’re glad that we could help :)
    Thanks for using Enfold and have a great day!

    Best regards,
    Nikko

Viewing 14 posts - 1 through 14 (of 14 total)

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