Popup message on forum says our license key has expired

[Barbara MacRobie]

Sporadically over the past month, when I am logged into the Missouri Arts Council’s account on the Enfold Support Forum, I get a pop-up saying our license has expired. The license key that it says expired on March 1, 2016 is indeed the same number on our Item Purchase Code at Envato Market. But according to Envato, “Envato licenses are ongoing and last for the life of the end product you create with the item you’ve licensed, subject to our right to terminate your license if you don’t comply with the license terms.”

[Rikard]

Hi Barbara,

The license for the theme is valid for life yes, but support access is not included in that. We recently implemented a check on the forum to see if users have valid support periods, since it’s a requirement from Themeforest/Envato. If you need to extend your support period, then please refer to this: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support

Best regards,
Rikard

[missouriartscouncil]

Thank you!

[Rikard]

Hi,

Great, I’m glad that we could help. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

[Barbara MacRobie]

Just close; thanks.

[Rikard]

Hi,

Thanks for letting us know, I’ll close this thread for now then.

Best regards,
Rikard

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