Viewing 6 posts - 1 through 6 (of 6 total)
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  • May 9, 2020 at 12:23 am #1211308
    mfbrowne

    Hello,

    Not sure what happened but the menu option for Plugins disappeared from the options on the left side list of options.

    My question is, where did it go and how to get it back.

    Thanks

    Mike

    May 9, 2020 at 4:13 am #1211320
    Jordan Shannon

    Hey mfbrowne,

    Have you tried disabling all active plugins to see if the issue resolves?

    Best regards,
    Jordan Shannon

    May 9, 2020 at 4:28 pm #1211419
    mfbrowne

    Thank you for responding Jordan,

    Well I could not deactivate the plugins because I could not get to them as the entry is not on the menu.

    However I continued to explore why I could not see the plugins menu entry and finally determined that I needed to login with the admin user which is a superuser. I have 2 other users that I created with administrator roles which if I login with do not show the plugins on the menu list and I do not understand why this happens.

    I tried to figure out how to create another “admin” user but do not know how to accomplish it. So if someone could explain why I am having this problem I sure would appreciate it.

    Thanks

    Mike

    May 9, 2020 at 6:27 pm #1211464
    Victoria

    Hi mfbrowne,

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

    May 9, 2020 at 6:53 pm #1211475
    mfbrowne

    Hello Victoria, I have sent the admin password below.

    Thanks

    Mike

    May 12, 2020 at 4:38 am #1211983
    Jordan Shannon

    Hi,

    I see the admin info but we need the URL for the site.

    Best regards,
    Jordan Shannon

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