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  • March 15, 2026 at 6:31 pm #1496044
    kreativeseite

    Hello. I’ve recently been unable to update plugins. I keep getting an error message. You’ll find a screenshot of this in the attachment. Could you please help me? Best regards, Andreas

    March 16, 2026 at 6:33 am #1496051
    Ismael

    Hey kreativeseite,

    Thank you for the inquiry.

    Sorry to hear you’re having trouble updating plugins. There are a few things you can try:

    1. Make sure Enfold is updated to the latest version (7.1.4). You can check and update from Enfold > Theme Updates or login to your Themeforest account.

    2. Try switching to a default WordPress “twenty” themes temporarily and attempt the plugin update again. This will help determine whether the issue is theme-related or not.

    If the problem persists even with the default theme active, this is likely a WordPress core, server or hosting issue rather than something related to Enfold. In that case, we’d recommend reaching out to your hosting provider or the plugin developers directly for further assistance.

    Best regards,
    Ismael

    March 16, 2026 at 11:57 am #1496056
    kreativeseite

    Thank you very much for your quick reply. The latest version of Enfold is installed on the site. The error message always appeared during the last few updates. However, when I check the plugins, it seems as though the updates went through normally. The latest versions of the plugins (Smash Balloon and Logo Translate) are displayed. Therefore, I can’t try updating the plugin again at the moment. I’ll also check with the host at the same time, but nothing has really changed there. The PHP version was updated a while ago, but that went smoothly. Best regards, Andreas

    March 16, 2026 at 9:15 pm #1496081
    Mike

    Hi,
    As I understand your plugins Smash Balloon and Logo Translate, have now updated? So is resolved now?

    Best regards,
    Mike

    March 18, 2026 at 10:07 am #1496126
    kreativeseite

    Hi. Given the version shown in WordPress and the fact that no further update is suggested, it seems to have worked after all?! … even though it got stuck on the error message and I had to leave the plugin page. Have you come across this behaviour before? Best regards, Andreas

    March 18, 2026 at 3:16 pm #1496132
    Rikard

    Hi,

    Thanks for the update. We haven’t seen this problem before, but your hosting provider might be able to give you more details as to what could have gone wrong by looking at the server error logs.

    Best regards,
    Rikard

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