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  • #1051357

    I’m experiencing a strange issue.
    When the child theme is active and visit the website not logged in, I can only see the sentence “Sorry, we are currently updating our site – please try again later”.
    The website is http://www.climatech.at.
    I tried deactivating all plugins and nothing changes.
    If I use the Parent Theme or another theme I don’t get the issue.
    All plugins and themes are updated.


    It also happens on http://www.hecoclima.com.
    Always with child theme.
    Oddly, if I go to http://www.hecoclima.com/en I don’t get the coming soon message.


    Can someone please help me with this?
    Two companies are having their websites down.



    Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,


    As I wrote the issue is on two websites.
    I’m posting credentials for one of them, assuming the fix is good for both.


    Any news?


    Hi gianmarizzi,

    I do not see WPML installed, are you using it? Which plugin is used for translation?

    Best regards,


    I posted credentials of a website with one language. No translations.


    Is it possible to have a proper support?
    Two companies have their website down and all you did was ask me something you could have read above.



    You had maintenance mode active in the theme options, I deactivated it and it’s working as it should now.

    If you are maintaining sites for your customers then it’s up to you to keep them healthy and working. If you should need help maintaining them properly then I would suggest you have a look at some WordPress maintenance plans for instance.

    Best regards,

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