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Viewing 10 posts - 1 through 10 (of 10 total)
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  • January 8, 2019 at 12:36 pm #1051357
    gianmarizzi

    Hi,
    I’m experiencing a strange issue.
    When the child theme is active and visit the website not logged in, I can only see the sentence “Sorry, we are currently updating our site – please try again later”.
    The website is http://www.climatech.at.
    I tried deactivating all plugins and nothing changes.
    If I use the Parent Theme or another theme I don’t get the issue.
    All plugins and themes are updated.

    January 8, 2019 at 3:06 pm #1051406
    gianmarizzi

    It also happens on http://www.hecoclima.com.
    Always with child theme.
    Oddly, if I go to http://www.hecoclima.com/en I don’t get the coming soon message.

    January 8, 2019 at 6:00 pm #1051454
    gianmarizzi

    Can someone please help me with this?
    Two companies are having their websites down.
    Thanks.

    January 9, 2019 at 9:45 am #1051666
    Rikard

    Hi,

    Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    January 9, 2019 at 11:39 am #1051734
    gianmarizzi

    As I wrote the issue is on two websites.
    I’m posting credentials for one of them, assuming the fix is good for both.

    January 9, 2019 at 4:07 pm #1051883
    gianmarizzi

    Any news?

    January 9, 2019 at 6:49 pm #1052011
    Victoria

    Hi gianmarizzi,

    I do not see WPML installed, are you using it? Which plugin is used for translation?

    Best regards,
    Victoria

    January 10, 2019 at 9:44 am #1052253
    gianmarizzi

    I posted credentials of a website with one language. No translations.

    January 10, 2019 at 12:58 pm #1052323
    gianmarizzi

    Is it possible to have a proper support?
    Two companies have their website down and all you did was ask me something you could have read above.

    January 11, 2019 at 7:24 am #1052605
    Rikard

    Hi,

    You had maintenance mode active in the theme options, I deactivated it and it’s working as it should now.

    If you are maintaining sites for your customers then it’s up to you to keep them healthy and working. If you should need help maintaining them properly then I would suggest you have a look at some WordPress maintenance plans for instance.

    Best regards,
    Rikard

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