May 16, 2019 at 1:49 pm #1101433
on one of the sites I created with Enfold, it’s not possible to save changes on pages anymore.
Systems’s up to date (WP 5.2 and Enfold 4.5.7).
Before the updates everything worked just fine.
Need your helf fast, as the site shall go online asap.
Login Credentials –> see private section
My best regerds,
May 16, 2019 at 4:22 pm #1101485
- This topic was modified 5 days, 5 hours ago by KELmedia.
First of all: Do you have a backup in place?
If you want to have help as soon as possible, you might want to consider to at least share the website URL in a normal comment (not private) here. As you can see there is a lot going on here in the forum :)
In addition, your webhoster might be able to help you as well.
Do you know why it happened? Just after you updated WP or after updating Enfold?
MichaelMay 16, 2019 at 4:27 pm #1101487
sorry for not sharing the website URL in a normal comment – it’s a client’s website which I do not want to share by now.
I think it happened after the last update of Enfold – I made a full backup before updating WP to 5.2.
Already asked the webhoster – they told me there should be no problem but to make sure they told me they’d check again.
So maybe you could log in to see what that’s all about ….
Thanks a lot in advance & kind regards,
KELMay 16, 2019 at 4:34 pm #1101491
Alright, I see. Well I don’t know how I could sign in if you can’t share the credentials here…
So if it worked before I would consider downgrading to WP 5.1.1.
MichaelMay 16, 2019 at 4:36 pm #1101499
ah now I see that you’re a participant and can’t read private content …
thanks for you’re advise but downgrading is like not really solving the problem …
May 16, 2019 at 4:38 pm #1101504
- This reply was modified 5 days, 2 hours ago by KELmedia.
Did you update via FTP or via the “update” function on the backend? I would backup, then delete the Enfold theme folder (or rename them) and then upload fresh copy.I would do this AFTER disabling all plugins to see if there is a plugin conflict. Note that Michael and I are not mods, just longtime Enfold users that sometimes help out until the mods have a chance.May 16, 2019 at 4:39 pm #1101505
I am a participant like you. Only you and moderators can see private content in this thread ;)
Otherwise I would not have made my previous comment.
Anyway, you might find a solution to contact me in a different way. It’s kind of an Easter egg on this page.May 16, 2019 at 4:42 pm #1101507
I updated via backend – so maybe that’s the point!
Thanks for your suggestion – I’ll try to do so.
Never had plugins conflicts before with Enfold, but of course: There’s a first time for everything ;)
Thanks a lot & kind regards,
KELMay 16, 2019 at 5:11 pm #1101524
It happens all the time… likely your issue is (a) a conflicting plugin or (b) a corrupted Enfold install where some files were not written over. Also check your php version to make sure it’s above 7.0.May 16, 2019 at 5:54 pm #1101550
first thing I did was checking PHP version – it’s 7.3 :)
I really hope that the issue will be fixed with updating Enfold via FTP.
Thank you so much – I’ll come back to you and tell you, if it worked.
KELMay 18, 2019 at 4:14 am #1101965
Thanks for the update, please let us know if you should need any further help on the topic. Thanks to Rob and Michael for helping out :-)
RikardMay 18, 2019 at 9:48 am #1102023
updating Enfold via FTP solved the problem – fantastic!
Bu still have another problem on the site: when trying to edit imprint page I get the following message in backend:
The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.
Backend looks good though …. what could cause this problem?
KELMay 18, 2019 at 6:30 pm #1102074
Hi KEL, do you have Go Daddy hosting? If so, switch immediately to someone else like WP Engine. They are horrible.
Either way, this sounds like an issue you should discuss with your hosting service. It’s a server capacity issue, not an Enfold issue (whew!)
I used to have issues like that all the time when I had Go Daddy…. since I switched….zero issues. Worth it.
(I have no connection to Wp Engine, there are many great hosting services out there and almost all are better than GD)May 18, 2019 at 7:27 pm #1102079
nope, GoDaddy is like the worst hosting ever :D
the client is from Germany and the host ist strato – not much better than GoDaddy.
I always recommend a better hosting service, but it’s the client’s choice …
Thanks again for your advise – I will contact the host and see, what they tell me about this….
Have a wonderful weekend & my best regards,
KELMay 19, 2019 at 6:14 am #1102181
Thanks for the update, the last problem you posted about is likely related to your hosting provider so hopefully you will get some answers from them.
RikardMay 19, 2019 at 12:48 pm #1102264
hope so, too :)
I’ll keep you up to date about this toppic.
KELMay 20, 2019 at 7:12 am #1102384
Great, just let us know if you should need any further help.
RikardMay 20, 2019 at 8:16 am #1102404
unfortunately, the problem is still there … the website has been closed again by the host.
I really don’t know, what’s that all about as I deleted every corrupted file.
Seems to me that the site got attacked and infected either again or more than I found by scanning it.
Do you have any clou, how to fix this?
Please have a look at private part of the message.
I’ll give back access to the site manually and provide you the FTP credentials in private section.
KELMay 20, 2019 at 8:34 am #1102408
How exactly did you scan it? With https://sitecheck.sucuri.net/ and it says it’s alright or not?
Secondly I would change all passwords (WP, FTP).
If this still does not help you can only start from scratch in my opinion. Otherwise you can’t really be sure that all bad code is gone.
Another option is that you have some leftovers in your database – have you checked that? Can be very time consuming though…
And maybe suggest to your customer to switch to a good hoster ;)
MichaelMay 20, 2019 at 8:43 am #1102409
nope, scanned it manually: wrote a little program that searches the whole installation on FTP for several strings. Found them in a few files, which I’ve already deleted. Also deleted the plugin that seemed to cause the problem …. but as you can see in my message above, problem’s still there.
Thanks for the link to sitecheck.sucuri – ran the scan at this site and it says that everything is perfectly ok …
I will change all passwords right away! Thanks for that – didn’t think about it *shame on me*
KELMay 21, 2019 at 6:51 am #1102695
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