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    Can you please help me? I went into my theme and not sure what happened but now I am unable to log back in full stop and i do not know what to do next. The Theme has been 10/10 and no issues untill today so hopefully you can look into this for me pls ?

    Thank you.


    Hey smadesign!

    Please go to wp-content folder via FTP and rename “plugins” folder and check if that helps.

    Best regards,


    Thank you (amazingly fast reply) ;)

    Site is up again altough when i log back in wordpress it says the following error:

    W3 Total Cache Error: some files appear to be missing or out of place. Please re-install plugin or remove ….. (and so on)

    What do you suggest i do next please ?



    Apparently issue was caused by W3 Total Cache plugin. As suggested, please try updating it

    Best regards,


    Hi Yigit,

    First i deleted the plugin (by accident) and renamed the plugin folder back to normal but this made matters worse so i put things back and now atleast the website works.

    Can you please advice how I update this plugin without being able to go into my wordpress dashboard as I have no idea. Many thanks for your assistance on this matter so far!



    You can download it here – https://wordpress.org/plugins/w3-total-cache/
    then unzip it inside wp-content/plugins folder via FTP



    I did this but the error remained saying the same thing?



    Thank you for the update.

    Please try to delete the cache plugin folder then logout from the wp admin dashboard. Remove browser cache then login again.

    Best regards,


    Ismael, as said above i am unable to login my wp admin dashboard so I cannot see how i can do what you suggest?



    Try the solutions shared here:

    Best regards,

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